Demetra Stefanova
Belfast,Antrim
Summary
Friendly and customer focused with experience providing excellent customer service in fast-paced working environments. Extremely adaptive to working environments with excellent communication and teamwork skills. Reliable, loyal, punctual and eager to learn new skills while contributing to the success of the team workplace. Professional, organised and precise approach to tasks given.
Overview
1
1
Certification
5
5
years of post-secondary education
1
1
year of professional experience
Work history
Team Member
Missy's Dog Boaring
Lisburn, Antrim and Newtownabbey
2026.01 - Current
- Delivered exceptional customer service, contributing to positive business reputation.
- Facilitated effective communication with customers to promptly resolve inquiries.
- Demonstrated strong organisational skills in managing tasks efficiently.
- Maintained a professional environment by ensuring health and safety regulations in the workplace.
- Executed social media marketing strategies to engage customers and promote brand visibility.
- Facilitated customer relations for increased brand loyalty.
Perfume Consultant
Blackpoint Perfumes
Lisburn, Antrim
2025.04 - 2026.06
- Upsold products and used marketing prompts, including memorising all products, codes and brands during customer conversations.
- Referred to product knowledge to recommend suitable items and options.
- Maintained continuous communication with customers to address inquiries and provide support.
- Managed shop facility independently from 9-5, overseeing daily opening and closing operations.
- Managed cash register operations, ensuring accurate transactions and proper money handling.
- Processed all in-store and online orders, ensuring accurate packing, shipping, and product control checks.
- Independent handling and management of stock and product facility in store.
- Operated independent sales booth during Christmas sales at Castle Gardens, managing stock, sales, and customer service duties.
Education
GCSEs -
Forthill Intergrated College
Lisburn, Lisburn and Castlereagh 2019.09 - 2024.06
Skills
Team collaboration
Marketing automation tools
Technical proficiency
Resilience building
Customer service
Time management proficiency
Languages
English
Fluent
Bulgarian
Native
Russian
Intermediate
Sign Language (USL)
Intermediate
Certification
Level 3 Diploma in Canine Care and Welfare.
Timeline
Team Member
Missy's Dog Boaring
2026.01 - Current
Perfume Consultant
Blackpoint Perfumes
2025.04 - 2026.06
GCSEs -
Forthill Intergrated College
2019.09 - 2024.06