Sonia Ramsay

• Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
• Maintained accurate, up-to-date records of volunteer activities.
• Developed and implemented innovative programs and services to address community needs.
• Organised and participated in fundraising events to raise funds for volunteer programmes and initiatives.
• Warmly greeted customers, delivering outstanding service from store arrival to departure.

Assisted manager with all aspects of residential home, care plans , staff rotas, care of residents

• Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Administered medications in line with care plans and nursing team guidance.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.

• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Optimised patient satisfaction through compassionate, considered care and communication.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Cooked for staff and residents