Eden Leadbetter
Liverpool,Merseyside
Summary
Hardworking and fully flexible individual seeking a career in the retail department. Motivated character offering excellent communication skills and creative insights, with a drive to transform customer feedback into actionable insights increasing client loyalty. Capable of working in fast paced environments with a dedication to store organization and an eye for detail to progress within growing company.
Overview
4
4
years of professional experience
Work history
Volunteer Worker
Green Peace
Liverpool, Merseyside
05.2021 - 07.2025
- Assisted the advancement of others’ knowledge about the effects of the climate crisis, creating significant awareness. This has enabled my ability to present aspects of collaboration with volunteers, gaining both individual and team-oriented confidence, creating a positive working environment.
- Supported community outreach efforts to bring in new volunteers and individuals seeking assistance, offering friendly and beneficial assistance.
- Met with programme participants to better understand their needs and offer personalised support, exhibiting knowledge of current issues and familiarity with client inquiries.
Volunteer worker
CarFest
Hampshire
08.2023 - 08.2023
- I took part in CarFest in both August 2023 and 2024; my role included working on fundraising for the event and ushering. Here I gained experience in volunteering in a high-powered atmosphere.
- Offered a flexible schedule to deliver on charity goals, this involved working under time pressure in a fast-paced environment.
- Used exceptional communication and relationship-building skills to effectively liaise with colleagues and gain multi-tasking abilities. This was essential in prioritising a beneficial working environment ethic.
- Maintained clean and organised workspace, contributing to a positive work environment and upholding health and safety regulations aligning with event standards.
Seasonal Customer Service and Retail Associate
Marks & Spencers
Liverpool , Merseyside
11.2022 - 01.2023
- Time optimising skills were developed due to working during the peak season for company sales and revenue, with a 12.9% increase in shoppers. During this period, I worked on the tills, in the customer service department, with stock and store organisation, alongside additional Christmas Eve hours.
- Employed outstanding communication and conflict resolution abilities to deftly resolve store complaints.
- Expanded customer base through advanced communication skill, and worked both early hours and night shifts to ensure the demand for product organisation was met.
- Gained experience in relation to the transportation of stock across all sectors of the establishment, and addressing customer issues with compassion and professionalism. This ensured swift, successful resolutions, and familiarity in managing unforeseen problems.
- Handled returns and exchanges in compliance with store policies, maintaining customer satisfaction.
Education
Extended Diploma of Higher Education - Media production
Liverpool City College
Liverpool06.2025
Diploma of Higher Education - Media production
Liverpool City College
Liverpool 06.2024
GCSEs -
Calderstones School
Liverpool08.2022
Skills
- Time management: Through previous retail and customer service experience during my work at Marks and Spencer’s in high-demand seasonal periods, I have successfully developed this skill
- Good communication skills: During my Christmas work at Marks and Spencers alongside additional charitable work I have gained immense confidence in conversing with team members and clients to offer support
- Organizational skills: I have been involved in the display, packing and arrangement of products across multiple store departments, this was completed successfully to company regulations and management standards
- Creativity: My experience collaborating with LYVA labs to present an advertisement highlighted my intentiveness to feedback and innovation
- Ability to work well under pressure: Volunteer work is a contributing factor to exemplify this ability as I have been involved in event organisation and charity efforts in highly occupied events such as CarFest
- Motivated worker: I aim to achieve the success to a high standard therefore, my determination within projects and work is amplified This has been exhibited through exhaustive study efforts and company collaborations for effective promotional videos
Accomplishments
- Worked closely with other members of the creative team at Liverpool City College and the economic innovation growth company LYVA Labs to deliver a promotional video featured on the company website.
- Conceptualised and executed video shoots for a corporate client, enhancing visibility and engagement, here my creativity and understanding of current trends was developed.
- Maintained excellent communication with collaborators by listening to technical and visual requirements, choosing suitable solutions.
- Achieved brand consistency by implementing creative strategies across marketing channels and elevated company profile by designing promotional materials.
Timeline
Volunteer worker
CarFest
08.2023 - 08.2023
Seasonal Customer Service and Retail Associate
Marks & Spencers
11.2022 - 01.2023
Volunteer Worker
Green Peace
05.2021 - 07.2025
Extended Diploma of Higher Education - Media production
Liverpool City College
Diploma of Higher Education - Media production
Liverpool City College
GCSEs -
Calderstones School
Similar Profiles
SREENI FERNANDOSREENI FERNANDO
Operations Manager at Green Peace InnOperations Manager at Green Peace Inn
Malak ElghobashyMalak Elghobashy
Community Mentor at Peace By PEACECommunity Mentor at Peace By PEACE
Colette RoyColette Roy
Administrative Assistant at North Peace Secondary School, Peace River North-SD 60Administrative Assistant at North Peace Secondary School, Peace River North-SD 60
Martin CrowderMartin Crowder
RCW at Supporting FuturesRCW at Supporting Futures
Jamie HoldenJamie Holden
Mechanical project manager at HEB GroupMechanical project manager at HEB Group