Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Prado

Sonia Prado

London,Chelsea

Summary

Dynamic and confident communicator with a positive attitude, skilled in sales techniques and professional etiquette. Adept at fostering strong client relationships and driving sales growth. Skilled in delivering impactful solutions that drive customer satisfaction and support organisational growth.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Hostess

Airbnb / Booking.com
London, England
09.2021 - Current
  • Managed reservations and seating arrangements for smooth operations.
  • Handled customer queries and complaints, ensuring satisfaction.
  • Enhanced guest experience by welcoming patrons warmly upon arrival.
  • Maintained a clean entrance area, creating an inviting atmosphere.
  • Greeted customers over the phone politely while taking down reservation details accurately.
  • Provided excellent customer service to ensure repeat business.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.

Tourism consultant

JF Travel
Sao Paulo, Brazil
01.2018 - 03.2020
  • Consulted with clients for the creation of tailor-made holiday packages.
  • Enhanced client satisfaction by providing customised travel solutions.
  • Coordinated with hospitality partners for seamless reservation process, improved guest comfort.
  • Assisted clients in planning diverse cultural experiences, enriched understanding of local traditions.
  • Gathered feedback from guests post-trip, utilised insights for service improvement.

Consultant - sales operations

Natura Cosmetics
Sao Paulo, Brazil
01.2014 - 12.2017
  • Selling beauty and cosmetics products face to face to clients, meeting each one's needs.
  • Encouraged costumers to try new or different product.
  • Executed market research for better understanding of customer needs.
  • Tracked industry trends to stay ahead of competition.
  • Streamlined sales processes for improved customer experience.

Education

Higher National Diploma - Tourism and Hospitality

SENAC Sao Paulo
Brazil
01.2018 - 12.2019

Natura Cosmetics

Sales Training
Brazil
01.2014 - 12.2017

Skills

  • Positive attitude
  • Confident communicator
  • Sales techniques
  • Professional etiquette

Languages

English
Fluent
Portuguese
Native

Timeline

Hostess

Airbnb / Booking.com
09.2021 - Current

Tourism consultant

JF Travel
01.2018 - 03.2020

Higher National Diploma - Tourism and Hospitality

SENAC Sao Paulo
01.2018 - 12.2019

Consultant - sales operations

Natura Cosmetics
01.2014 - 12.2017

Natura Cosmetics

Sales Training
01.2014 - 12.2017

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Sonia Prado