Layla Williams

Dedicated hospitality professional with extensive expertise in food service operations, guest relations, and reservation management. Demonstrates a strong focus on customer satisfaction through proactive engagement, adaptability to changing situations, and handling difficult customers with patience and composure. Skilled in maintaining hygiene standards, managing flexible schedules, and ensuring seamless guest reception with professional phone manners and a polite demeanour. Dependable and highly organised, with proven cash-handling expertise and a commitment to upholding cleaning procedures. Driven by a positive attitude and high energy levels to deliver exceptional service while fostering organisational success. Friendly Hostess with knack for creating welcoming atmospheres and ensuring smooth guest experiences. Successfully coordinated large-scale events, resulting in high guest satisfaction and repeat bookings. Skilled in managing reservations, resolving guest issues promptly, and maintaining high standard of service.

• gym
• socialising
• organising
• cleaning