Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Sonia  Nahar

Sonia Nahar

London

Summary

Dynamic and results-driven professional with a strong focus on agile leadership, resilience, and adaptability. Demonstrates exceptional decision-making expertise and a team-oriented approach, excelling in crisis handling and shift supervising. Committed to fostering collaborative environments and driving continuous improvement within teams. Motivated Retail Shift Leader with knack for boosting team morale and driving sales. Led teams to improve store operations, resulting in smoother processes and happier customers. Excel in training staff, managing stock, and ensuring top-notch customer service.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Retail Shift Manager

Lidl
London
09.2023 - Current
  • Delegated tasks effectively for smooth store operations.
  • Ensured product availability via prompt restocking of shelves.
  • Upheld compliance regulations, promoting workplace safety and hygiene.
  • Collaborated with management for effective decision making.
  • Coordinated deliveries and stock control to maintain inventory levels.

Barista

Costa Coffee
London
08.2022 - 06.2023
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.

Education

MSC - Business and Management

BPP University
London
07.2022 - 09.2023

Skills

  • Agile leadership
  • Resilience and adaptability
  • Decision-Making expertise
  • Team-orientated focus
  • Crisis handling
  • Shift supervising

Languages

English
Advanced
Hindi
Proficient (C2)
Punjabi
Proficient (C2)

Certification

Microsoft computer course

Food and hygiene high speed training Level 2

Timeline

Retail Shift Manager

Lidl
09.2023 - Current

Barista

Costa Coffee
08.2022 - 06.2023

MSC - Business and Management

BPP University
07.2022 - 09.2023
Sonia Nahar