Summary
Overview
Work History
Education
Skills
Interests
Timeline
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SONIA LAWRENCE

BRISTOL,AVON

Summary

Dynamic Head Housekeeper with strengths in team leadership and operational excellence. Manages a dedicated housekeeping team to uphold the highest cleanliness standards while optimising inventory management for cost control. Drives team productivity through effective training and motivational techniques, ensuring exceptional guest experiences.

Overview

20
20
years of professional experience

Work History

Head Housekeeper

HAZELWOOD GARDENS NURSINNG HOME
BRISTOL, AVON
01.2022 - Current
  • Supervised [Number] staff to carry out housekeeping functions.
  • Trained new staff in proper cleaning techniques, health and safety regulations, and customer service principles.
  • Assessed finished rooms to maintain exceptional cleanliness standards, addressing and rectifying areas of concern with Housekeepers prior to sign-off.
  • Briefed housekeepers on daily duties, maintaining smooth team operations.
  • Trained and guided housekeepers to use brooms, mops and disinfectant products, performing proper cleaning and maintenance tasks.
  • Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
  • Developed inventory management system for cleaning supplies, reducing waste and controlling costs.
  • Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.
  • Built dedicated, hardworking housekeeping teams through strategic [Timeframe] rostering.
  • Utilised motivational techniques such as positive reinforcement to drive team productivity.
  • Performed meticulous cleaning tasks from pressure washing to industrial vacuuming, leading team members by example.

Housekeeper

North Bristol NHS Trust
BRISTOL, AVON
06.2015 - 08.2020
  • Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
  • Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
  • Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs.
  • Managed bathroom disinfection and sanitisation with limescale descaling, toilet bleaching and floor mopping.
  • Cleaned rooms to satisfaction of clients and management.
  • Maintained outstanding customer relationships by providing high-quality cleaning service.
  • Restocked bathroom supplies, including toilet tissue and paper towels, to ensure availability for guests.
  • Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
  • Kept floors spotless using Hoovers, mops and brushes for deep cleaning.
  • Emptied and cleaned waste receptacles in rooms, hallways and outside areas.
  • Dusted and polished with meticulous attention to detail, minimising risks of breakages and damage.
  • Dusted and cleaned cobwebs on light fixtures, baseboards and window sills.
  • Swept and damp-mopped private stairways and hallways.
  • Planned work to cause minimal disturbance to residents and visitors.
  • Moved furniture and cleaned baseboards in carpeted rooms before vacuuming.
  • Organised household items and personal effects, providing a clutter-free living space for residents.
  • Maintained cleanliness and organisation of utility sink rooms to support efficient housekeeping operations.
  • Utilised eco-friendly cleaning products and techniques to promote a healthier home environment.
  • Monitored and restocked cleaning supplies, making cost-effective purchasing decisions.
  • Informed supervisor when supplies were low.
  • Ensured safe usage of chemical cleaners.
  • Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.
  • Coordinated with other household staff for efficient execution of daily chores and special projects.
  • Reported any damages or repairs needed in the household, liaising with professionals for prompt resolution.
  • Reported maintenance issues to housekeeping status board.
  • Reported structural issues and equipment malfunctions to manager, ensuring timely repairs and maintenance.
  • Assisted in orientation and training of new housekeeping employees.
  • Trained new team members to manage laundry and cleaning duties.
  • Adjusted cleaning approach based on individual household requirements to ensure high-quality service.
  • Developed and maintained a positive working relationship with household members, contributing to a harmonious home environment.
  • Followed appropriate manual handling techniques to complete tasks involving walking, bending and pushing safely.
  • Completed intensive carpet cleaning, removing stains and restoring condition to exceptionally high standards.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Used proper caution signage and safety procedures around residents and visitors when cleaning.
  • Adhered to strict confidentiality and privacy policies, respecting the personal space of employers.
  • Utilised eco-friendly cleaning products and techniques to promote a healthier home environment.

CONSUMABLES TEAM MEMBER

KIDDICARE (MORRISONS)
BRISTOL, AVON
04.2013 - 07.2013
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.STORE CLOSED AFTER 1 YEAR TRADING
  • Handled customer concerns and escalated major issues to supervisor.
  • Picked up additional tasks to aid team success.
  • Enhanced working relationships by participating in team-building activities.
  • Actively listened to customers to fully understand requests and address concerns.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Trained and mentored employees to maximise team performance.
  • Met schedule using excellent planning and coordination skills.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Developed team communications and information for meetings.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Shop Assistant

Farmfoods
BRISTOL, AVON
11.2012 - 04.2013
  • Kept shelves neat, clean and organised through visual merchandising.
  • Assisted customers in locating products, offering recommendations based on specific needs.
  • Replenished items and organised displays to keep stock looking professional.
  • Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
  • Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
  • Rotated stock on shelves, reducing stock waste and minimising store losses.
  • Organised and displayed items in visually appealing manner.
  • Processed transactions efficiently, including cash, credit card, and gift voucher payments.
  • Coordinated with team members to maintain a tidy and safe shopping environment.
  • Processed and loaded deliveries and backstock onto store shelves.
  • Encouraged customer loyalty by building positive rapport with regular customers.
  • Opened and closed store by completing security, cleaning and financial checklists.
  • Assisted customers with wide selection of products and services.
  • Performed opening and closing duties, including cashing up and securing the premises.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Monitored expiry dates of products, removing out-of-date items to uphold health standards.
  • Operated register to process payments via cheque, cash and cards.
  • Created attractive displays for merchandise to enhance sales.
  • Demonstrated flexibility by covering various shifts, including weekends and holidays.
  • Scanned products at high tempo and bagged securely for customers to carry.
  • Fostered a positive shopping experience, leading to repeat business and customer loyalty.
  • Established and nurtured effective relationships with customers, colleagues and store management.
  • Trained new staff on shop procedures, till operation, and customer service excellence.
  • Handled special customer requests to locate out-of-stock items.
  • Shared new products and promotions with customer to encourage sales.
  • Advised customers on product range, price, delivery, warranties and product use.
  • Adhered to health and safety guidelines to prevent accidents and ensure a secure workplace.
  • Conducted regular stock takes, identifying discrepancies and reporting findings to management.
  • Took stock of products and updated inventory records with new totals.
  • Engaged with suppliers during deliveries, checking goods received against orders placed.
  • Maximised sales by quickly locating correct items, colours and sizes.
  • Built displays of items for special promotions and updated signs with correct pricing.
  • Calculated product prices and processed payments accurately, returning change for cash remittances and issuing receipts for audit purposes.
  • Assisted in annual stocktaking through counting, record-keeping and documenting.
  • Met sales targets through proactive promotion and excellent customer service.
  • Created visually-appealing displays to attract potential clients and drive sales.
  • Helped guests obtain specialised support for product, service and payment issues.
  • Delivered on store targets with strong sales and customer service skills.
  • Utilised product knowledge to upsell and cross-sell, enhancing sales figures.
  • Maintained flexible schedule to accommodate changing levels of demand.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Maintained a comprehensive understanding of current promotions and store policies.
  • Implemented promotional displays, ensuring visibility and attractiveness of special offers.
  • Participated in team meetings, contributing ideas for improving shop performance.

Shop Assistant

Iceland
BRISTOL, AVON
11.2008 - 11.2012
  • Kept shelves neat, clean and organised through visual merchandising.
  • Assisted customers in locating products, offering recommendations based on specific needs.
  • Replenished items and organised displays to keep stock looking professional.
  • Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
  • Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
  • Rotated stock on shelves, reducing stock waste and minimising store losses.
  • Processed transactions efficiently, including cash, credit card, and gift voucher payments.
  • Coordinated with team members to maintain a tidy and safe shopping environment.
  • Processed and loaded deliveries and backstock onto store shelves.
  • Encouraged customer loyalty by building positive rapport with regular customers.

Factory Worker

Synergy
BRISTOL, AVON
02.2007 - 10.2008
  • Packed and secured items for shipment without damage.
  • Packed finished products meticulously, preparing them for shipment while minimising damage.
  • Maintained cleanliness and organisation in work area, following strict health and safety guidelines.
  • Prepared finished products for shipment.
  • Checked item quality throughout production stages to prevent errors.
  • Loaded and unloaded items from machines and conveyors.
  • Moved materials to work areas and helped load production machinery.
  • Loaded and unloaded products before packing or dispatching efficiently.
  • Worked flexibly and in adherence to health and safety practices.
  • Adapted to various roles within the factory as required, demonstrating versatility and willingness to learn.
  • Counted finished products to complete product orders and prepare for shipment.
  • Picked and packed efficiently with meticulous attention to accuracy, consistently achieving against production KPIs.
  • Transported items safely and responsibly to minimise risk.
  • Assisted in the assembly of products, ensuring adherence to specifications and tight deadlines.
  • Wore company-mandated PPE for work tasks, staying within safety guidelines and following regulations.
  • Removed finished pieces from production lines and moved to packing, storage, or transport locations.
  • Thoroughly checked products for quality, batch coding and use-by dates.
  • Conducted quality assurance tests on products, ensuring they met company and customer standards.
  • Monitored production line for quality control, identifying and rectifying defects in products.
  • Loaded and unloaded materials from delivery vehicles, utilising equipment safely to prevent injury.
  • Maintained, sanitised and cleaned work areas to meet health and safety standards.
  • Maintained organisation and safety of workspaces with regular housekeeping work.
  • Handled various machines with precision following safety standards.
  • Upheld production line to quality and hygiene specifications.

Education

PENPAR GIRLS SCHOOL
BRISTOL

Skills

  • Inventory management
  • Housekeeping inspections
  • Team leadership
  • Staff training
  • Quality assurance
  • Customer service
  • Health and safety compliance
  • Time management
  • Problem solving
  • Operational efficiency
  • Communication skills
  • Relationship building
  • Staff motivation
  • Service excellence
  • Positive attitude
  • Teamwork
  • Housekeeping operations
  • Communication and coordination
  • Customer service excellence
  • Housekeeping staff training
  • Chemical storage
  • Deep cleaning methods
  • Cleaning tools and devices
  • Room inspection
  • Customer satisfaction tracking
  • Ordering supplies
  • Housekeeping techniques
  • Keen attention to detail
  • Understanding of hospitality industry
  • Deep cleaning techniques
  • Housekeeping rota scheduling
  • Chemical use knowledge
  • Time-management
  • Knowledge of cleaning procedures
  • Decision making
  • Deep cleaning proficiency
  • Stock inventory
  • Workload balancing
  • Mopping and buffing floors
  • Stock control systems
  • Calm under pressure
  • Housekeeping standards enforcement
  • Deep cleaning procedures
  • Deep-Cleaning expertise
  • Room inspections
  • Effective communication
  • Cleaning product knowledge
  • Stock ordering systems
  • Staff training and development
  • Cleaning techniques expertise
  • Guest relations
  • Housekeeping supply management
  • Deep cleaning
  • Safety protocols
  • Roster management
  • Housekeeping performance evaluation
  • Room preparation processes
  • Customer service-oriented
  • Attention to Detail
  • Knowledge of sanitation standards
  • Control of Substances Hazardous to Health (COSHH) regulations compliance

Interests

  • i like arts and crafts, baking and spending time with family

Timeline

Head Housekeeper

HAZELWOOD GARDENS NURSINNG HOME
01.2022 - Current

Housekeeper

North Bristol NHS Trust
06.2015 - 08.2020

CONSUMABLES TEAM MEMBER

KIDDICARE (MORRISONS)
04.2013 - 07.2013

Shop Assistant

Farmfoods
11.2012 - 04.2013

Shop Assistant

Iceland
11.2008 - 11.2012

Factory Worker

Synergy
02.2007 - 10.2008

PENPAR GIRLS SCHOOL

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SONIA LAWRENCE