Maria Alexandra Susca
Ruislip,Hillingdon
Summary
Accomplished professional with extensive expertise in Quality Assurance controls and department coordination, ensuring adherence to hotel policies and guest satisfaction. Demonstrates proficiency in computer skills, staff evaluations, and employee training, complemented by a proactive leadership style and tactful diplomacy. Skilled in health and safety compliance, safeguarding policy knowledge, and COSHH regulations, with a focus on maintaining luxury amenities through deep cleaning proficiency and property maintenance knowledge. Career goals include advancing within the hospitality industry to further enhance operational efficiency and guest experience.
Organised Head Housekeeper known for enhancing guest satisfaction and operational efficiency. Improved housekeeping procedures, resulting in cleaner rooms and reduced turnaround times. Strengths include team leadership, training staff, and maintaining high standards of cleanliness and hygiene.
Overview
9
9
years of professional experience
Work history
Head housekeeper
Omni Facilities Management
Wembley, Brent
11.2021 - Current
- Supervised 70 housekeeping staff, consistently exceeding guest expectations.
- Delegated tasks based on strengths to enhance operational efficiency.
- Maintained high cleanliness standards, resulting in increased repeat visits.
- Coordinated with staff to deliver exceptional service for VIP guests.
- Scheduled staff timetables according to business demand for optimal workflow.
- Communicated management feedback to boost team performance.
- Trained staff in cleaning, sanitisation, and infection control protocols.
- Collaborated with reception and reservations teams to facilitate daily operations.
Head Housekeeping Manager
Omni Facilities Management
Southwark, City of London
08.2021 - 11.2021
- Managed team of 15 personnel in hotel with 152 rooms, ensuring optimal service levels.
- Streamlined workflow and room turnover through proactive management techniques.
- Monitored housekeeper performance daily, delivering constructive feedback to enhance efficiency.
- Diminished financial discrepancies by accurately managing payroll and bookkeeping processes.
- Reported corrective maintenance issues to maintenance manager, minimising safety risks.
- Scheduled housekeeping staff during peak periods to maintain operational efficiency.
- Created schedules, shift reports, and business documentation to support management activities.
- Sustained safety protocols while ensuring efficient use of equipment and materials.
Head Housekeeping Manager
Omni Facilities Management
Ealing, City of London
10.2019 - 08.2021
- Managed team of 15 personnel in busy hotel with 182 rooms.
- Streamlined guest request responses through collaboration with front desk staff.
- Monitored daily performance of housekeepers, providing feedback to enhance efficiency.
- Oversaw expense controls and inventory for optimal budget management.
- Minimised financial discrepancies by managing payroll and bookkeeping processes accurately.
- Supervised onboarding of new personnel to maximise service quality and performance.
- Scheduled team of 15 housekeepers to ensure adequate staffing during peak periods.
- Ensured compliance with safety protocols regarding equipment and materials usage.
Head Housekeeping Manager
Omni Facilities Management
Ealing, City of London
10.2018 - 10.2019
- Collaborated with front desk to respond promptly to all guest requests.
- Managed team of 10 personnel in busy hotel with 82 rooms.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
- Monitored housekeepers performance on daily basis, providing constructive feedback to improve efficiency.
- Diminished financial discrepancies by accurately managing payroll for departmental employees, and bookkeeping processes.
- Supervised and supported all new personnel to maximise quality of service and performance.
- Ordered housekeeping supplies and guest toiletries.
- Scheduled team of 10 housekeepers to maintain efficient staff levels during peak periods, including holidays.
- Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.
Housekeeping Supervisor
Omni Facilities Management
Wembley, City of London
10.2016 - 10.2018
- Briefed housekeepers on daily responsibilities to ensure seamless operations.
- Supervised new personnel to maximise service quality and performance.
- Sustained safety protocols, ensuring proper equipment and material usage.
- Facilitated workflow improvements, enhancing room turnover efficiency.
- Reported maintenance issues to manager, minimising potential safety risks.
- Submitted repair requests to maintenance team for timely resolution.
- Updated room status on hotel software after each cleaning session, reducing turnaround time.
- Addressed housekeeping issues promptly to ensure smooth operations.
Education
Undergraduate - History and Archaeology
University of Crete's Department of History and Archaeology
Rethymno, GreeceGCSEs - History
Daratso High School
Skills
- Quality assurance and control
- Computer proficiency
- Department coordination
- Staff evaluation and training
- Data management
- Inventory management
- Health and safety compliance
- Attention to detail
- Safeguarding policies
- Confidentiality and discretion
- Proactive leadership
- Guest satisfaction focus
- Deep cleaning expertise
- Calm under pressure
- COSHH regulations knowledge
- Payroll management
Languages
Greek
Native language
English
Fluent
Greek
Native
Korean
Elementary
Chinese (Mandarin)
Upper intermediate
Romanian
Advanced
Custom
2,A2,2,A2,5,C1,6,C2
Timeline
Head housekeeper
Omni Facilities Management
11.2021 - Current
Head Housekeeping Manager
Omni Facilities Management
08.2021 - 11.2021
Head Housekeeping Manager
Omni Facilities Management
10.2019 - 08.2021
Head Housekeeping Manager
Omni Facilities Management
10.2018 - 10.2019
Housekeeping Supervisor
Omni Facilities Management
10.2016 - 10.2018
Undergraduate - History and Archaeology
University of Crete's Department of History and Archaeology
GCSEs - History
Daratso High School
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