Sonia Jordan

Birmingham,West Midlands

Summary

Experienced front-line public sector professional with extensive experience in customer enquiry handling, administrative coordination, and diary management within a large local authority environment. Proven ability to manage high volumes of telephone, email, and face-to-face enquiries, maintain accurate records, and prioritise workloads in line with organisational procedures and GDPR requirements. Seeking a part-time Receptionist role where strong communication, organisation, and front-of-house support skills can be applied in a structured office environment.

Overview

years of professional experience

Certification

Work history

Anti-Social Behaviour Officer / Housing Officer

Birmingham City Council

1990.01 - 2026.05

Act as first point of contact for residents and external agencies via telephone, email, and face-to-face enquiries
Manage and prioritise high volumes of incoming enquiries and casework
Maintain accurate records and documentation in line with GDPR and organisational policy
Coordinate meetings, diaries, and multi-agency appointments
Liaise with internal departments and external organisations including Police, Social Services, and Legal Services
Support senior officers with administrative preparation and case coordination
Work within structured processes requiring accuracy, confidentiality, and prioritisation

Clerical Support / Reception Duties

Trojan Industrial Employment Agency

1986.01 - 1990.01

Provided reception cover including answering telephone calls and handling visitor enquiries
Managed front desk duties and directed queries appropriately
Undertook general administrative tasks including filing, typing, and post handling
Supported office administration and record keeping systems

Education

GCSE - English Literature, English Language, Mathematics, Health and Social Care

Cockshut Hill Comprehensive School

Birmingham

1981.01 - 01/1986

A-Levels - Anti-Social Behaviour

Birmingham City University