Reuben Maynard
Harlow,Essex
Summary
A confident and proactive housing professional with extensive experience in tenancy management, anti‑social behaviour, domestic abuse, and community safety across diverse communities. Skilled in leading operational responses, coordinating multi‑agency partnerships, and driving service improvements that enhance resident safety and satisfaction. Known for strong decision‑making, excellent communication, and the ability to manage complex, high‑risk cases with empathy and professionalism. Ready to bring leadership, structure, and resident‑focused service delivery to a TMO Manager role.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Anti Social Behaviour & Domestic Abuse Lead
London Borough of Waltham Forest
Walthamstow, Waltham Forest
2025.01 - Current
- Lead on the most complex ASB and domestic abuse cases across the borough, ensuring robust investigation, risk assessment, and safeguarding responses.
- Provide expert guidance to Tenancy Officers, Housing teams, and partner agencies on legislation, enforcement tools, and best practice.
- Challenge operational decisions to ensure outcomes are in the best interests of tenants and the wider community.
- Lead on service planning, performance management, and continuous improvement across the ASB and domestic abuse function.
- Set KPIs and performance expectations for officers, monitor service delivery, and address under‑performance to maintain high standards.
- Support staff development through coaching, case reviews, and targeted training to strengthen practice and consistency across the team .
- Improve online systems and reporting processes, monitoring key statistics such as resident engagement, case durations, and case volumes.
- Create, implement, and analyse ASB and Domestic Abuse satisfaction surveys to drive service improvement.
- Arrange cross‑borough learning opportunities, including visits to high‑performing councils (e.g., Enfield Council following their C1 rating).
- Chair and participate in multi‑agency forums including MARAC, the Domestic Abuse Perpetrator Panel, ASBRAC, and borough‑wide PSPM meetings.
- Work closely with VAWG, ASB teams, Police/SNTs, Adult Social Care, Rough Sleeping teams, and other internal services.
- Deliver training on legislation, case management, evidence gathering, and witness statement preparation.
- Review all ASB and DA cases managed by Tenancy Officers monthly, providing direction and next steps.
- Sit on rehousing panels, assessing risk and suitability for moves linked to ASB or domestic abuse.
- Prepare high‑quality witness statements and legal documentation; present cases in court for closure orders and injunctions.
- Respond to councillor enquiries and resident complaints with clarity and accuracy.
- Attend ward panels, community engagement sessions, and resident surgeries.
- Maintain direct communication with complainants and survivors, ensuring transparency and support.
- Interview victims and perpetrators, ensuring accountability and trauma‑informed practice.
- Present cases to the Resident Scrutiny Panel.
- Maintain strong knowledge of housing legislation, including Awaab's Law.
- Manage extremely complex and high‑risk cases with strong organisation and attention to detail.
ASB Officer – Corporate ASB Team (Secondment)
London Borough of Waltham Forest
Walthamstow, Waltham Forest
2024.07 - 2025.01
- Managed ASB cases involving council tenants, private residents, businesses, and public spaces.
- Applied strong knowledge of secure, introductory, and leasehold legislation to determine enforcement routes.
- Identified and categorised ASB by risk level, including hate crime, threats of violence, and criminality.
- Triaged criminal elements for police investigation and coordinated joint responses with SNTs and Parkguard.
- Delivered early intervention through mediation, ASB warning letters, and targeted letter drops.
- Developed detailed action plans for complainants, ensuring transparency and regular updates.
- Issuing of CPO's and CPW's.
- Attended ward panels, ASBRAC, PSPM, joint ASB/police meetings, and community engagement sessions.
- Organised multi‑agency operations, including targeted patrols around hotspots such as Waltham Forest College.
- Achieved a 35% reduction in ASB incidents across two high‑demand wards through proactive interventions.
- Prepared closure order packs and presented cases in court, securing and extending closure orders.
- Supported victims and survivors of domestic abuse through referrals and safeguarding actions.
- Built strong relationships with Adult Social Care, VAWG, Rough Sleeping teams, and the Violence Reduction Team.
- Maintained high standards of information management using Northgate and NEC EDMS.
- Trained colleagues on case creation, risk flagging, and early‑stage ASB intervention.
- Demonstrated strong written, verbal, and presentation skills while maintaining strict data protection standards.
Tenancy Officer
London Borough of Waltham Forest
Walthamstow, Waltham Forest
2022.10 - 2024.07
- Managed a large and diverse caseload of 1,500 tenancies , ensuring compliance and early intervention.
- Supported residents experiencing changes in circumstances, ensuring appropriate referrals and support.
- Took ownership of tenancy breaches, leading investigations and coordinating action plans.
- Maintained strong knowledge of tenancy and leasehold legislation and best practice.
- Managed tenancy‑related activity to a professional standard, ensuring accurate record‑keeping.
- Led on cases involving ASB, domestic abuse, hoarding, and safeguarding.
- Supported tenancy fraud prevention initiatives and ensured empty homes were brought back into use quickly.
- Conducted home visits, tenancy audits, and welfare checks.
- Worked collaboratively with ASB, VAWG, Housing Options, Repairs, and Income teams.
- Prepared evidence and documentation to support enforcement action.
- Built strong relationships with residents, providing clear communication and support.
- Attended estate inspections, walkarounds, and resident meetings to identify and resolve issues.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
Education
Bachelor of Science - Psychology with sports
University of Hertfordshire
2008.09 - 2012.07
GCSEs -
Lea Valley High School
London 1999.09 - 2004.06
Skills
- Team leadership and staff development — coaching officers, delivering training, and raising practice standards across tenancy and ASB functions
- Operational decision‑making — challenging and shaping decisions to ensure outcomes align with resident needs and organisational priorities
- Service improvement — enhancing reporting systems, monitoring performance data, and implementing new processes to improve case management and resident outcomes
- Multi‑agency coordination — leading joint work with Police, Adult Social Care, VAWG, Rough Sleeping teams, Parkguard, and community partners
- Strategic problem‑solving — identifying emerging patterns, hotspots, and risks, and coordinating borough‑wide responses
- Policy and compliance — strong understanding of housing legislation, ASB tools, domestic abuse frameworks, and safeguarding duties
- Resident engagement — running surgeries, ward panels, focus groups, and community safety sessions to build trust and address concerns
- Complex case management — overseeing high‑risk ASB and domestic abuse cases, ensuring robust investigation and timely resolution
- Court and enforcement expertise — preparing legal documentation, presenting cases, and securing closure orders and injunctions
- Excellent communication — clear written, verbal, and presentation skills, including responding to councillors and resident complaints
- Calm under pressure
Timeline
Anti Social Behaviour & Domestic Abuse Lead
London Borough of Waltham Forest
2025.01 - Current
ASB Officer – Corporate ASB Team (Secondment)
London Borough of Waltham Forest
2024.07 - 2025.01
Tenancy Officer
London Borough of Waltham Forest
2022.10 - 2024.07
Bachelor of Science - Psychology with sports
University of Hertfordshire
2008.09 - 2012.07
GCSEs -
Lea Valley High School
1999.09 - 2004.06