Sonia Fonseca
Peterborough
Summary
Experienced retail professional with strong skills in creating promotional displays and managing stock replenishment. Delivers outstanding customer service while adhering to health and safety regulations. Thrives in fast-paced environments, effectively multitasking and adapting to peak demands. Skilled in cash handling, product labelling, and fostering positive customer interactions.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
School cleaner
Churchill
Hampton Centre, Peterborough
2023.07 - 2025.10
- Maintained hygiene for a healthier student environment by disinfecting classrooms and washrooms.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans, adhering to procedures for waste management and hygiene.
- Ensured cleanliness by regularly sweeping and mopping school corridors.
- Carried out deep cleaning tasks during holidays to ensure readiness before new term commencement.
- Abided by health and safety regulations, ensured safer environment for all pupils and staff members.
- Collaborated with colleagues on maintenance jobs, ensuring timely and effective task completion.
Warehouse Operative
Amazon
Orton, Peterborough
2018.10 - 2019.10
- Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Packed orders for timely dispatch to customers and retail outlets.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Sorted materials into designated areas, improving access and organisation.
- Sorted materials on warehouse racks and shelves.
- Adhered to health and safety regulations to maintain a safe working environment.
- Executed tasks in compliance with safety regulations, ensuring a secure work environment.
- Collaborated with management, providing input that enhanced team discussions.
Shop assistant
Co-op Food
Barnet, London
2016.08 - 2017.08
- Handled queries regarding products, providing detailed information as necessary.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Assisted in the development of seasonal bakery items, attracting more customers.
- Monitored oven temperatures regularly to prevent over- or under-baking.
- Complied with food safety regulations, ensuring healthy baked products.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Created a clean and safe working environment, verifying sanitisation of all baking areas daily.
- Assisted customers in finding desired items to enhance their shopping experience.
- Managed stock levels on the shop floor for continuous product availability.
- Improved product visibility with strategic shelf arrangements.
- Handled cash register efficiently, ensuring accurate transactions.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference.
- Worked energetically to maintain efficient operations during peak trading hours.
Cleaner
University College London
London, London
2012.10 - 2015.07
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Secured premises at end of shift, ensuring safety of all areas.
Shop assistant
Sportzone
Lisbon, Portugal
2006.11 - 2009.07
- Assisted customers in finding desired items to enhance their shopping experience.
- Resolved customer complaints and process issues, enhancing customer satisfaction and loyalty.
- Handled cash register efficiently, ensuring accurate transactions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Promoted sales and special promotions, contributing to increased customer engagement and store revenue.
- Collaborated effectively with team members during busy periods.
- Updated window displays regularly for fresh store appeal.
- Improved product visibility through strategic shelf arrangements, facilitating easier access for customers.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Helped customers obtain specialised help for refunds and exchanges.
Shop assistant
Toy's us
Lisbon, Portugal
2002.08 - 2005.08
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Handled cash register efficiently, facilitating accurate transactions.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Managed stock levels on shop floor, maintaining continuous product availability.
- Improved product visibility with strategic shelf arrangements.
- Collaborated effectively with team members during busy periods.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
Education
NVQ Level 3 - Emergency First Aid in Work
Peterborough College
Peterborough 2023.11 - 2023.12
A-Levels - Administration
ESA
Portugal 1993.09 - 1996.06
Skills
- Health and Safety regulations
- Flexible schedule availability
- Efficient multitasking
- Stock replenishment
- Communication excellence
- Customer Service
- Patience and empathy
- Adaptable to peak times
- Till and cash handling
- Product labelling
- Promotional displays creation
- Retail industry understanding
- Work independently
- School hygiene standards
- Deep cleaning techniques
Affiliations
- Reading
- Travel
- Always learning new skills
Timeline
NVQ Level 3 - Emergency First Aid in Work
Peterborough College
2023.11 - 2023.12
School cleaner
Churchill
2023.07 - 2025.10
Warehouse Operative
Amazon
2018.10 - 2019.10
Shop assistant
Co-op Food
2016.08 - 2017.08
Cleaner
University College London
2012.10 - 2015.07
Shop assistant
Sportzone
2006.11 - 2009.07
Shop assistant
Toy's us
2002.08 - 2005.08
A-Levels - Administration
ESA
1993.09 - 1996.06