SONIA DO NASCIMENTO JARDIM
Liverpool,Merseyside
Summary
Experienced professional with expertise in team collaboration, multicultural adaptability, and customer service excellence. Demonstrates proficiency in staff training, reservation software, and compliance with hygiene regulations. Skilled in promoting brand awareness, conducting product demonstrations, and ensuring fleet readiness to meet customer needs. Possesses comprehensive knowledge of coffee varieties and a strong commitment to delivering exceptional service. Aims to leverage these competencies to drive organisational success and enhance operational efficiency.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
Cafe owner
Nasci Cafe
Liverpool, Merseyside
07.2024 - 03.2025
- Reviewed sales performance regularly, identified areas requiring improvement.
- Promoted sustainable practices like recycling waste materials within the cafe premises.
- Handled cash transactions to maintain accurate financial records.
- Negotiated with vendors for cost-effective deals, reduced operational expenses effectively.
- Enhanced cafe ambiance by regularly updating decor and layout.
- Oversaw daily operations to ensure consistent service standards across all shifts.
- Trained new employees in cafe operations, resulted in improved service quality.
- Encouraged feedback from customers, led to improvements in service offerings.
- Created promotional strategies that helped attract a diverse clientele base.
- Introduced loyalty schemes to boost repeat business from regular customers.
- Coordinated special events which boosted the cafe's popularity among locals.
Coffee barista
Costa Coffee
Aintree, Sefton
03.2021 - 05.2023
- Assisted in stock management, avoiding shortages during peak hours.
- Showcased creativity whilst developing seasonal drink menus.
- Built strong rapport with regular customers to foster loyalty.
- Managed cash transactions accurately to ensure financial integrity.
- Implemented cleaning schedules, maintaining a tidy and inviting space.
- Brewed specialty coffees according to customer preferences enhancing personalisation element.
Waitress
Frankie and Bennys
Liverpool, Merseyside
03.2016 - 03.2021
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to ensure order accuracy.
- Improved customer satisfaction by providing efficient and friendly service.
Waitress
Chiquitos
Croydon
03.2014 - 02.2016
- Make guests feel comfortable
- Take beverage and food orders
- Check everything is going well
- Deliver bill and thank guest for dinning
- Work with other servers and be team player
Customer Sales Representative
HERTZ CAR RENTAL
Gatwick Airport
08.2008 - 11.2013
- Maintained extensive knowledge of products by regular training.
- Provided feedback from customers to management for continuous improvement efforts.
- Utilised sales scripts to guide conversations and close deals effectively.
BRANCH DUTY SUPERVISOR
HERTZ CAR RENTAL
Brighton
04.2011 - 06.2011
- Maternity cover for Brighton branch as a supervisor.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Monitored employee attendance records for maintaining discipline within the team.
- Improved team efficiency by implementing new scheduling practices.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Beautician
S.A. COLLEGE OF HEALTH AND BEAUTY
Alberton
02.2007 - 12.2007
- Was doing part time beautician well studying the activities were to do Manicures, Pedicures, Facial, Facial electrical, Waxing, Swedish Massage, Make-up
Education
FULL BEAUTY THERAPIST DIPLOMA - Beauty therapy
S.A. COLLEGE OF HEALTH AND BEAUTY
Alberton/South Africa 01.2007 - 12.2007
Skills
- Got good communicating skills eg: team spirit, good ability to adapt to multicultural environments, gained through my work experience abroad and here and also gained through my experience as a Branch supervisor and sales representative
- Knowledge of coffee varieties
- Staff training capabilities
- Reservation software proficiency
- Hygiene regulations compliance
- Responsible for getting fleet ready to rent to customers, giving the best service at customers needs get all customers details right
- Brand awareness promotion
- Demonstrations expertise
Personal Information
- Date of birth: 05/22/89
- Gender: Female
- Nationality: Portuguese
Languages
Portuguese
Upper intermediate
Timeline
Cafe owner
Nasci Cafe
07.2024 - 03.2025
Coffee barista
Costa Coffee
03.2021 - 05.2023
Waitress
Frankie and Bennys
03.2016 - 03.2021
Waitress
Chiquitos
03.2014 - 02.2016
BRANCH DUTY SUPERVISOR
HERTZ CAR RENTAL
04.2011 - 06.2011
Customer Sales Representative
HERTZ CAR RENTAL
08.2008 - 11.2013
Beautician
S.A. COLLEGE OF HEALTH AND BEAUTY
02.2007 - 12.2007
FULL BEAUTY THERAPIST DIPLOMA - Beauty therapy
S.A. COLLEGE OF HEALTH AND BEAUTY
01.2007 - 12.2007
Similar Profiles
CHIDIEBERE PETER UMEOKEKECHIDIEBERE PETER UMEOKEKE
Web Developer/ Front-End Developer at Netact Services Incorporated, NASCIWeb Developer/ Front-End Developer at Netact Services Incorporated, NASCI
Gaylou PabayoGaylou Pabayo
Barista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean RoasteryBarista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean Roastery
Adan HayesAdan Hayes
Cafe Server at Red Dirt Cafe, Mulbury Lane CafeCafe Server at Red Dirt Cafe, Mulbury Lane Cafe
Joseph JockinsJoseph Jockins
Retail assistant at WHSmithRetail assistant at WHSmith
Francis DuresFrancis Dures
Duty Manager at Liverpool City CouncilDuty Manager at Liverpool City Council