Iulian Mărgel
Chesham,Buckinghamshire
Summary
Forward-thinking Manager, adept at managing teams of 10-15 employees, with 11 direct reports to accomplish challenging objectives in Network Residential Service and Installations Field Operation. . Able to impart clear vision for cohesive, high-performance team. Ready to apply 5 years of technical and managerial experience to challenging new role.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Network Field Operations Senior Field Manager l.5
Virgin Media
Hornsey, Haringey
07.2022 - Current
- Responsible with delivering a positive customer experience for Virgin MediaO2 Residential Consumer Customers and for small business Customers and effective operational financial delivery.
- Ensuring timely installation and fault repair of the consumer services, and where applicable for the small business customers too, as well as managing a team of technicians(10-15 members).
- Overseeing third party suppliers/contractors to ensure a seamless and consistent service is provided to the customer base.
- Responsible for day-to-day operational outputs of a geographically remotely spread team, with expectations of completing their daily workstack in a quality manner, measured by means of Net Promoter Score(NPS), drivers of NPS, KPI as well as Live and Retro audits.
- Controlled downtime effectively and managing KPI's, like on the day productivity, completion rates, first time resolution and driving the team in generating new business through sales and referrals.
- Ensuring that my team deliver the installation and repair service visits in a manner that adheres to the Health & Safety standards expected and that all work tasks are completed in adherence to the company regulatory obligations.
- Working in partnership with other managers within the Operations Division to achieve a seamless end-to-end customer experience.
- Evaluated and approved hiring, firing and promotions requests.
- Motivated staff to achieve pivotal sales targets, monitoring and providing feedback on individual performance. Individually coaching the members of the team effectively when targets were not accomplished.
- Promoted a ''can do'' attitude and culture, demonstrated flexibility and adaptability whilst seeking continuous improvements across my team and region.
- Travelled to various locations in NW,NE, Central London daily.
Business and Residential Field Service Technician
Virgin MediaO2
Watford, Hertfordshire
09.2018 - 07.2022
- The position is complex, having to take on multiple tasks, starting from troubleshooting using different diagnostic tools and installing new telephone, television, broadband setups within specific time frames in different areas, travelling in and outside London, whilst adhering to company rules and KPIs
- Since working as a residential and business technician for Virgin Media I have also taken additional attributes, helping managers with tasks such as mentoring, training staff, running daily calls, providing technical support for colleagues from both my area and others
- Training other people has been one of the highlights and privileges coming with the position
- Revealing the potential in new recruits and mentees is certainly rewarding.
- Travelling to various locations, outside of London, around the NW, NE and Central London.
Personal Finance Manager/Assistant Manager
Capital Cash Ltd
Watford, Hertfordshire
10.2016 - 09.2018
- Managing all aspects of the store, from creating the shift/route to stock auditing, product selling, processing loans and pawn contracts, daily reports, customer complaints to training new staff members.
- Generating new business using marketing strategies (calls, emails, cross-selling).
- Processing FCA regulated cash advances (bank statement interpretation, assess affordability), pawnbroking agreements, sales and buyback type contracts.
- Trained in testing and valuating jewelry, high-end technology devices, audio-video equipment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Worked energetically to maintain efficient operations during peak trading hours.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Received and processed shipments and deliveries to maintain organised workflow.
- Maintained knowledge of products and features to provide recommendations to customers.
- Participated in staff meetings to develop strategies in selling.
- Collaborated with sales managers to meet target quotas.
- Informed customers regarding promos and warranty services to increase sales.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Adhered to company procedures and guidelines to maintain compliance.
Griller/Cashier
Nando`s UK
Harrow on the Hill, Harrow
10.2014 - 07.2016
- Working full-time covering the following positions: griller, cashier, host, staff trainer.
- Examined freshness of ingredients to maintain safety and quality measures.
- Oversaw care and maintenance of kitchen equipment.
- Identified and discarded expired ingredients to maintain health and safety protocols.
- Supervised and trained grill cooks to practice quality standards and good work ethics.
- Responsible with the preparation, cooking ant presenting all food items up to standards, to set up and close the restaurant to the standards agreed by the management team, to ensure all food products are stored and the temperature is recorded, to be aware and to react to customer need
- Training new starters within company guidelines
- Business or sector Accommodation and food service activities
Sales agent
Urbio Romania SA
Iasi, Romania
02.2014 - 08.2014
- The purpose of the job was to sell anything, from LED lights to solar and heating systems, wind turbines.
- Working with Microsoft Outlook, Google Drive and being responsible with maintaining more than 7 databases and reporting day to day activity to my supervisor.
- Have managed to obtain major contracts within the course of the few months of activity.
- Generated leads through cold calling, industry networking and social media to reach monthly targets.
- Uncovered opportunity to maximise revenue by cross-selling to existing customer base.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Met targets for outbound calling to support marketing and awareness campaigns.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Nurtured leads through sales pipeline within target timeframes.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
Tailor/Leather Cutter
S.C. Iliserv Sport SRL
Bacau, Romania
12.2005 - 08.2012
- In charge with the quality control and for launching of the footwear components on a working band/section (min.40 employees) and if needed, on all of the specific tailoring machines (arched and stapling machines, hydraulic presses, cutting machines)
- Applied machine cutting and assembly techniques for footwear and leather goods.
- Studied drawings and other specifications to make footwear according to customer needs.
- Monitored material usage and assessed inventory availability to inform purchasing decisions.
- Checked texture, colour and strength of leather to determine suitability for particular purposes.
- Laid out patterns and aligned leather pieces to cut out and shape for assembly.
- Performed preventative maintenance on leather goods and footwear machinery.
- Interpreted drawings and technical specifications to decipher footwear materials and construction methods.
Fiscal device programmer
ITConsultant
IIRUC SERVICE SA
Bacau, Romania
04.2007 - 04.2008
- Programmed cash register and deploying PDQ software, (Datecs devices)
- The company specializes in providing technical support services: repair, configuration, maintenance, hardware and software installations, related logistics; voice-data network: installation, configuration and maintenance of active and passive network equipment, wiring.
Education
NVQ Level 2 - Hospitality and Catering Principles (Food and Beverage Service)(QCF), Mathematics, English
Babcock International Group - Awarding Body Edexel
Edgware, Barnet 03.2015 - 03.2016
Baccalaureate diploma - Biology - Ecology
Dimitrie Ghika", Comăneşti (Romania)
Bacau, Romania04.2016
Certified wood processing technician - Biology - Ecology
''Dimitrie Ghika'' Technical College
Bacau, RomaniaNew Roads and Street Works Act - Q1 Signing, lighting and guarding
SWQR
GlasgowSkills
- Communication skills, team spirit, competitivity and leadership attitude, good communication with colleagues, good ability to adapt to multicultural environments, gained through my education and work experience
- Managerial skills -the ability of coordinating a group
- Job-related skills: knowledge in programming, taxing and maintaining a variety of cash registers (Datecs devices)
- Advanced technical knowledge and skills required for the use of the footwear manufacturing machines, obtained from professional experience
- Problem solving
- Good command of Microsoft Office (Word, Excel, PowerPoint), Outlook, Teams
- Employee performance management
- Financial oversight
- Budget governance
- Engaging leadership style
- Strategic thinking
- Complex problem resolution
- Commercial awareness
- Cross-functional collaboration
- Resource planning and allocation
- High-pressure environments
Additional Information
- POSITION: Consumer Field & Support Operations Field Manager.
Languages
English
Fluent
Romanian
Native
French
Elementary
Spanish
Elementary
Italian
Elementary
Timeline
Network Field Operations Senior Field Manager l.5
Virgin Media
07.2022 - Current
Business and Residential Field Service Technician
Virgin MediaO2
09.2018 - 07.2022
Personal Finance Manager/Assistant Manager
Capital Cash Ltd
10.2016 - 09.2018
NVQ Level 2 - Hospitality and Catering Principles (Food and Beverage Service)(QCF), Mathematics, English
Babcock International Group - Awarding Body Edexel
03.2015 - 03.2016
Griller/Cashier
Nando`s UK
10.2014 - 07.2016
Sales agent
Urbio Romania SA
02.2014 - 08.2014
Fiscal device programmer
ITConsultant
IIRUC SERVICE SA
04.2007 - 04.2008
Tailor/Leather Cutter
S.C. Iliserv Sport SRL
12.2005 - 08.2012
Baccalaureate diploma - Biology - Ecology
Dimitrie Ghika", Comăneşti (Romania)
Certified wood processing technician - Biology - Ecology
''Dimitrie Ghika'' Technical College
New Roads and Street Works Act - Q1 Signing, lighting and guarding
SWQR
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