Sonia Sonia
Gravesend,United Kingdom
Summary
Dynamic and results-driven professional with a strong foundation in commercial awareness and process transformation. Demonstrates exceptional technical acumen and project support capabilities, underpinned by strategic planning and execution skills. Adept at analytical reasoning, reporting, and presenting complex data with clarity. Known for critical and creative thinking, problem-solving prowess, and outstanding written and verbal communication. Proven leadership in teamwork and cross-collaboration, ensuring customer service excellence through adaptability. Committed to leveraging these competencies to drive organisational success and innovation.
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Team Member
Bristol Airport
Bristol
2024.01
- RESPONSIBILITIES
- Performed a multi-faceted, customer-facing role across one of the UK’s busiest airports
- Handled a range of financial duties, such as processing transactions and reconciling daily cash flows
- Assisted in food preparation activities, while maintaining hygiene and health & safety standards
- Upheld excellent standards of presentation, cleanliness, and organisation across the entire facility
Team member
Mr pretezels
Grovesend, United Kingdom
2026.01 - Current
- Developed training programs, leading to skill enhancement.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Reduced waste by implementing recycling initiatives.
- Displayed teamwork skills to improve overall productivity.
Team Member
Millie's Cookies
Gravesend
2024.01 - 2025.12
- KEY ACHIEVEMENTS
- Entrusted to handle senior responsibilities during periods of absence after displaying strong leadership qualities
- Provided friendly and efficient customer service standards using excellent product knowledge
- Gathered and assessed incoming feedback to devise ways of elevating customer experience and store reputation
- Produced and distributed well-structured reports for management to ensure an environment of transparency
- RESPONSIBILITIES
- Accountable for managing closing duties including cash reconciliation, sales reporting, and store security
- Prepare and serve fresh food items in compliance with relevant health & safety standards
- Act as a first and main point of customer contact, attending to queries and complaints promptly and amicably
- Maintain accurate and comprehensive records of daily cash flow, refunds, and voids
Team Member
Starbucks
Gravesend
2023.01 - 2024.01
- RESPONSIBILITIES
- Engaged with a team of 10 colleagues to manage a footfall of 500+ customers on a daily basis with personal responsibility for processing 200+ transactions to ensure efficient flow and customer service
- Handled stock counting duties and inventory to ensure all customer demands were continually met
- Stayed updated on new items and specialty drinks by consulting with senior staff members
- Ensured all health & safety regulations and company guidelines were consistently upheld
IELTS/PTE Trainer
Company Name
2021.01 - 2023.01
- RESPONSIBILITIES
- Led the provision of operational and administrative support to dedicated regional training leads
- Managed the online and face to face self-access IELTS/ PTEA teacher training course
- Updated existing teacher training ppt decks and resources in line with upcoming test enhancements
- Leveraged proficiency in MS Excel and Google Sheets to handle data entry tasks with strong attention to detail
- Maintained and organised digital records to ensure seamless retrieval across internal and external personnel
- Upheld complete adherence to applicable data protection & confidentiality policies and procedures
Customer Assistant
Company Name
Amritsar
2018.01 - 2019.01
- RESPONSIBILITIES
- Worked as part of a dedicated team tasked with providing excellent customer service
- Merchandised stock displays and replenished shelves across the large-scale branch
- Prepped and packaged products according to distinct customer requests and company guidelines
- Performed a range of administrative duties, such as preparing reports, risk assessments, and health & safety records
Assistant Manager
Company Name
Amritsar
2017.01 - 2018.01
- RESPONSIBILITIES
- Managed the food and beverage service across a fast-paced and popular restaurant
- Promoted consistently high standards of customer service and company expectations among internal teams
- Handled all incoming guest inquiries in an appropriate and professional manner
- Oversaw opening and closing duties including stock counting and waste management
Education
MSc - Information Technology
University of the West of England
Bristol, England 2024.01 - 2025.01
MSc - Computer Science
Guru Teg Bahadur Khalsa College for Women
Amritsar, India 2015.01 - 2017.01
Skills
- Commercial Awareness
- Process Transformation
- Technical Acumen
- Project Support
- Strategic Planning & Execution
- Analytical Reasoning
- Reporting & Presenting
- Critical & Creative Thinking
- Problem Solving
- Written & Verbal Communication
- Leadership & Teamwork
- Cross-Collaboration
- Customer Service Excellence
- Adaptability
Websites
References
Available upon request
Timeline
Team member
Mr pretezels
2026.01 - Current
Team Member
Bristol Airport
2024.01
Team Member
Millie's Cookies
2024.01 - 2025.12
MSc - Information Technology
University of the West of England
2024.01 - 2025.01
Team Member
Starbucks
2023.01 - 2024.01
IELTS/PTE Trainer
Company Name
2021.01 - 2023.01
Customer Assistant
Company Name
2018.01 - 2019.01
Assistant Manager
Company Name
2017.01 - 2018.01
MSc - Computer Science
Guru Teg Bahadur Khalsa College for Women
2015.01 - 2017.01