Joshua Biddle

Commercial Team Member – Quote Creation & Organization

As a dedicated member of the commercial team, I am responsible for creating, organizing, and managing quotes for high/mid-value clients, ensuring that all quotations were accurate, timely, and tailored to meet individual customer needs. My role involved working closely with sales and account management teams to understand client requirements and deliver precise solutions. I maintained detailed records of quotes sent, followed up to ensure successful conversions, and provided ongoing support to high/mid-spending customers throughout the year.

Key responsibilities:

• Create accurate and detailed quotes for high-spending customers.
• Collaborate with sales teams to tailor offerings and meet client expectations.
• Track and organize quotes to ensure timely follow-up and conversion.
• Monitor high/mid-value customer accounts to foster long-term relationships.

Skills: Strong attention to detail, excellent communication, customer-focused, proficiency in quoting software, team collaboration, and process optimization.

Counter Sales Representative – Electrical Goods

As a Counter Sales Assistant for electrical goods, I was responsible for providing exceptional customer service by assisting with product selection, offering technical advice, and ensuring a great sales experience. I managed the counter, processed transactions, and maintained a clean, organized, and safe environment for both customers and staff. My role also involved keeping up-to-date with product knowledge, managing inventory, and ensuring that displays were well-stocked and appealing.

Key responsibilities:

• Assist customers with selecting electrical products based on their needs and specifications.
• Provide technical advice on product features, benefits, and compatibility.
• Maintain a clean, safe, and organized counter and sales area.
• Process sales transactions accurately and efficiently.
• Resolve customer concerns and ensure a high level of satisfaction.
• Keep up-to-date with product offerings and promotions to assist customers effectively.

Skills: Excellent customer service, product knowledge, effective communication, attention to detail, time management, and inventory management.

Yard Sales Worker – Timber & Equipment Operations

As a Yard Sales Worker, I was responsible for the transportation, loading, unloading and storage of all things Timber related whilst also maintaining an efficient use of various machinery such as forklifts, sideloaders, telehandlers, and delivery vans. My role involved assisting customers in selecting and loading timber products, offering expert advice on timber types, grades, and suitability for various projects. I ensured that all Timber yard equipment was maintained and operated safely, and I played a key part in managing stock levels and organizing materials for easy access. My vast knowledge of timber allowed me to assist both professional and DIY customers with their product requirements, ensuring that they received the best possible solutions.

Key responsibilities:

• Operate forklifts, sideloaders, telehandlers, and vans to transport and load timber products.
• Provide expert advice to customers on timber types, grades, and project suitability.
• Maintain an organized and safe yard environment, ensuring proper stock management.
• Ensure all machinery is properly maintained and comply with safety protocols.

Skills: Strong knowledge of timber products, forklift and machinery operation, customer service, safety compliance, inventory management, and effective communication.

Children's Sports Coach – Life Skills & Football Development

As a Children’s Sports Coach, I led and assisted in weekend sessions focused on teaching essential life skills alongside the basics of football. My primary aim was to foster a present an environment where children could develop friendships, learn the importance of politeness and respect, and build confidence through sports. I coached multiple age groups, creating activities and instructions to suit varying skill levels which also promoted teamwork, communication, and good sportsmanship. In addition to teaching football fundamentals such as passing, dribbling, and shooting, I helped emphasized values like perseverance, cooperation, and personal responsibility to help shape well-rounded individuals for their growing future.

Key responsibilities:

• Lead and assisted in leading football coaching sessions for children of various ages and skill levels.
• Promote life skills such as teamwork, friendship-building, respect, and politeness.
• Create engaging activities that balanced football fundamentals with personal development.
• Foster a supportive, inclusive environment for children to build confidence and develop social skills.
• Adapt coaching methods to meet the diverse needs of individuals and groups.
• Communicate effectively with parents to provide feedback and progress updates.

Skills: Coaching and mentoring, child development, teamwork and communication, football skills, empathy, and leadership.

Paper Boy – Reliable Delivery & Customer Service

As a Paper Boy, I was responsible for delivering newspapers to a designated route year-round, regardless of weather conditions. My role required punctuality, reliability, and attention to detail to ensure timely deliveries to customers each day. I provided a friendly and courteous service, building strong relationships with regular customers and ensuring that their needs were met. My responsibility was ensuring newspapers were delivered in good condition.

Key responsibilities:

• Deliver newspapers accurately and on time, regardless of weather conditions.
• Maintain a high level of customer service with a friendly, approachable persona.
• Ensure newspapers were delivered in good condition and left in a safe location.

Skills: Time management, customer service, reliability, independence, attention to detail, and punctuality.