Solange Neves
Manchester,Manchester
Summary
Ambitious and resourceful Business and Management undergraduate with hands-on experience in customer service and volunteer support. Adept at working with diverse groups of people, managing pressure in fast-paced environments, and demonstrating leadership potential through initiative and teamwork. Currently developing expertise in leadership, marketing, finance, and problem-solving with the long-term goal of creating an eco-friendly wellness brand. Recognised for resilience, adaptability, and a genuine passion for helping others feel confident and valued.
Overview
7
7
years of professional experience
Work history
Volunteer support worker
Arts and Crafts Group Volunteer
Manchester, Stockport
01.2024 - Current
- Supported children and adolescents through activities designed to build confidence and social skills.
- Developed empathy and active listening by working with young people from diverse backgrounds.
- Assisted in organising events and activities, building organisational and teamwork abilities.
- Strengthened communication by adapting style to suit individual needs and group settings.
Retail assistant
Zara
Manchester, Trafford
04.2018 - Current
- Provided customer support in a high-pressure retail setting, resolving complaints and ensuring satisfaction.
- Adapted quickly to changing priorities such as stock shortages and busy trading periods.
- Trained and supported new team members, demonstrating leadership and mentoring skills.
- Consistently met sales and service targets, contributing to overall team performance.
Education
BSc (Hons) Business and Management - Business and Management
Bath Spa University
Bath 07.2024 -
Skills
- Leadership — Taking initiative in retail and volunteering; developing skills through society involvement
- Customer Service — Proven ability to handle customer needs and resolve issues under pressure
- Communication — Empathetic, adaptable, and confident in both professional and volunteer settings
- Problem-Solving — Creative and flexible when faced with unexpected challenges
- Marketing Awareness — Actively learning about digital branding and social media engagement
- Teamwork — Effective collaboration in group projects, retail teams, and volunteering roles
- Financial Literacy — Gaining knowledge in budgeting, accounting, and financial decision-making
- Resilience — Balancing study, work, and volunteering while maintaining performance and focus
Extracurricular Activities
- Business Society Member — Participated in networking sessions, workshops, and guest speaker events.
- Continuous Learning — Regularly engaged with business podcasts, books, and entrepreneurial resources.
- Business Planning — Drafting a concept for an eco-friendly wellness brand, focusing on sustainability and customer wellbeing.
Timeline
BSc (Hons) Business and Management - Business and Management
Bath Spa University
07.2024 -
Volunteer support worker
Arts and Crafts Group Volunteer
01.2024 - Current
Retail assistant
Zara
04.2018 - Current
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