SOHIR UDDIN CHOWDHURY
LONDON,England
Summary
Dedicated professional with expertise in front-line customer service and conflict resolution. Demonstrates resilience under pressure and adept at issuing Penalty Charge Notices (PCNs) efficiently. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Waiter service manager
CURRY KINGDOM
Peterborough, England
11.2024 - 03.2026
- Managed large event bookings efficiently; ensured successful execution without compromising regular services.
- Worked closely with kitchen staff for timely order preparation and delivery.
- Ensured compliance with health and safety regulations, promoting safe working environment.
- Maintained high standards of cleanliness throughout service areas at all times.
- Handled conflict resolution situations, ensuring customer satisfaction and loyalty.
Waiter service manager
CURRY KING
HEAVTREE EXETER, ENGLAND
08.2022 - 09.2024
- Coached new hires on company policies and procedures, ensuring consistent quality of service.
- Handled conflict resolution situations, ensuring customer satisfaction and loyalty.
- Facilitated positive dining experience by promptly addressing any issues or concerns from guests.
PRIVATE HIRE DRIVER
UBER,BOLT,FREENOW
London, ENGLAND
05.2014 - 04.2022
- Ensured passenger satisfaction by providing excellent customer service.
- Delivered prompt service by using knowledge of shortest routes during peak travel times.
- Adapted driving style in response to weather conditions, prioritising safety above all else.
- Managed difficult situations calmly, reducing potential conflict with passengers or other road users.
- Displayed professional behaviour at all times, enhancing company reputation.
- Complied fully with traffic rules to ensure passenger safety.
PARKING ATTENDENT
NCP
LONDON, ENGLAND
08.2013 - 03.2014
- Collaborated with multidisciplinary teams for comprehensive client care delivery.
- Improved user well-being by creating personalised care plans.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
- Communicated clearly with motorists about parking rules; reduced instances of rule violations.
- Completed detailed incident reports following any accidents or disturbances within the car park area.
- Checked vehicle permits to prevent unauthorised access.
- Resolved disputes with customers calmly and professionally.
Education
HND DIPLOMA(BTEC) - HOSPITALITY MANAGEMENT
CHURCHILL COLLEGE
LONDON 03.2012 - 05.2013
Skills
- Resilient under pressure
- Conflict Resolution
- Front-line customer service
- Can issue Penalty charge notices (pcn)
- Customer Service
Affiliations
- I ENJOY GOING TO THE GYM,WATCHING SPORTS,KEEPING UPTO DATE WITH NEWS
Timeline
Waiter service manager
CURRY KINGDOM
11.2024 - 03.2026
Waiter service manager
CURRY KING
08.2022 - 09.2024
PRIVATE HIRE DRIVER
UBER,BOLT,FREENOW
05.2014 - 04.2022
PARKING ATTENDENT
NCP
08.2013 - 03.2014
HND DIPLOMA(BTEC) - HOSPITALITY MANAGEMENT
CHURCHILL COLLEGE
03.2012 - 05.2013