SOHIR UDDIN CHOWDHURY
LONDON,England
Summary
Dedicated professional with expertise in front-line customer service and conflict resolution. Demonstrates resilience under pressure and adept at issuing Penalty Charge Notices (PCNs) efficiently. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Waiter service manager
CURRY KINGDOM
Peterborough, England
2024.11 - 2026.03
- Managed large event bookings efficiently; ensured successful execution without compromising regular services.
- Worked closely with kitchen staff for timely order preparation and delivery.
- Ensured compliance with health and safety regulations, promoting safe working environment.
- Maintained high standards of cleanliness throughout service areas at all times.
- Handled conflict resolution situations, ensuring customer satisfaction and loyalty.
Waiter service manager
CURRY KING
HEAVTREE EXETER, ENGLAND
2022.08 - 2024.09
- Coached new hires on company policies and procedures, ensuring consistent quality of service.
- Handled conflict resolution situations, ensuring customer satisfaction and loyalty.
- Facilitated positive dining experience by promptly addressing any issues or concerns from guests.
PRIVATE HIRE DRIVER
UBER,BOLT,FREENOW
London, ENGLAND
2014.05 - 2022.04
- Ensured passenger satisfaction by providing excellent customer service.
- Delivered prompt service by using knowledge of shortest routes during peak travel times.
- Adapted driving style in response to weather conditions, prioritising safety above all else.
- Managed difficult situations calmly, reducing potential conflict with passengers or other road users.
- Displayed professional behaviour at all times, enhancing company reputation.
- Complied fully with traffic rules to ensure passenger safety.
PARKING ATTENDENT
NCP
LONDON, ENGLAND
2013.08 - 2014.03
- Collaborated with multidisciplinary teams for comprehensive client care delivery.
- Improved user well-being by creating personalised care plans.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
- Communicated clearly with motorists about parking rules; reduced instances of rule violations.
- Completed detailed incident reports following any accidents or disturbances within the car park area.
- Checked vehicle permits to prevent unauthorised access.
- Resolved disputes with customers calmly and professionally.
Education
HND DIPLOMA(BTEC) - HOSPITALITY MANAGEMENT
CHURCHILL COLLEGE
LONDON 2012.03 - 2013.05
Skills
- Resilient under pressure
- Conflict Resolution
- Front-line customer service
- Can issue Penalty charge notices (pcn)
- Customer Service
Affiliations
- I ENJOY GOING TO THE GYM,WATCHING SPORTS,KEEPING UPTO DATE WITH NEWS
Timeline
Waiter service manager
CURRY KINGDOM
2024.11 - 2026.03
Waiter service manager
CURRY KING
2022.08 - 2024.09
PRIVATE HIRE DRIVER
UBER,BOLT,FREENOW
2014.05 - 2022.04
PARKING ATTENDENT
NCP
2013.08 - 2014.03
HND DIPLOMA(BTEC) - HOSPITALITY MANAGEMENT
CHURCHILL COLLEGE
2012.03 - 2013.05