Sohini Mohammad
ILFORD
Summary
Dynamic HR professional with extensive experience in recruitment coordination, employee engagement, and client relationship management within diverse multicultural environments. Proven ability to manage the full recruitment lifecycle, onboarding processes, and HR administration while fostering inclusive, high-performing workplaces. Achievements include over 90% client retention and successful implementation of process improvements that enhanced service quality by 25%. Fluent in four languages with strong cross-cultural communication skills and a demonstrated capacity to cultivate positive stakeholder relationships, eager to leverage HR expertise to drive people strategies and organizational success.
Overview
3
3
years of professional experience
Work History
Retail Associate
TK Maxx
Marble Arch, London, UK
08.2023 - Current
- Delivered high-quality service to diverse customers, consistently achieving 95%+ satisfaction.
- Handled queries, complaints, and transactions with professionalism and accuracy.
- Assisted customers with product selections and provided knowledgeable recommendations.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
Customer Relations Coordinator Intern
Campus-Based Professional Experience
London, UK
04.2025 - 07.2025
- Supported recruitment and HR consultancy solutions for 15+ clients, improving organisational effectiveness by 15%.
- Conducted stakeholder interviews and skills assessments to inform hiring and development strategies.
- Coordinated onboarding and compliance processes, ensuring accurate documentation.
- Achieved 95% client satisfaction through timely communication and tailored support.
Team Leader
CESIM Global Challenge, Campus-Based Professional Experience
01.2025 - 03.2025
- Led a team of 4 to first place in an international simulation, applying strategic and people-management skills.
- Delegated tasks, motivated diverse team members, and ensured timely completion of goals.
Customer Relationship Manager
Cab5s
Kakinada, India
02.2023 - 03.2024
- Managed portfolio of 50+ client accounts, achieving 90% retention and 40% repeat engagement.
- Implemented a feedback system that improved service quality by 25%.
- Partnered with 20+ organisations to expand opportunities for employees and clients.
- Provided personalised support to resolve issues, ensuring consistent service delivery.
Property Valuer & Estimator Intern
NBR Construction
Kakinada, India
07.2022 - 12.2022
- Assisted in HR reporting, data collection, and compliance documentation.
- Supported preparation of presentations for management and stakeholders.
Education
MSc - Global Finance with Extended Professional Practice
Coventry University London Campus
01.2026
BBA - Business Administration And Management HR
AdiKavi Nannaya University
India09-2022
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Employee relations
- Recruitment
- Team player
- Office administration
- Organization skills
- Telephone skills
- Professionalism and ethics
Accomplishments
- HR & Engagement Impact: Designed systems that improved client satisfaction and employee engagement by 25%.
- Retention & Development: Achieved 90% client retention with measurable growth in repeat engagement.
- University Leadership: Organised skill development programmes for 500+ participants, achieving 95% satisfaction.
- Global Team Leadership: Winner of CESIM Global Challenge (2025) for strategic leadership and collaboration.
Languages
English (Fluent)
Telugu (Native)
Hindi (Fluent)
Urdu
Timeline
Customer Relations Coordinator Intern
Campus-Based Professional Experience
04.2025 - 07.2025
Team Leader
CESIM Global Challenge, Campus-Based Professional Experience
01.2025 - 03.2025
Retail Associate
TK Maxx
08.2023 - Current
Customer Relationship Manager
Cab5s
02.2023 - 03.2024
Property Valuer & Estimator Intern
NBR Construction
07.2022 - 12.2022
MSc - Global Finance with Extended Professional Practice
Coventry University London Campus
BBA - Business Administration And Management HR
AdiKavi Nannaya University
ADDITIONAL INFORMATION
- Work Authorization: Eligible to work in the UK
- Interests: Employee wellbeing, continuous learning, process improvement, cross-cultural collaboration