Sohail Mohammed

Duties include:

• Managed the support ticket system, prioritizing incidents to reduce response times by 30% and improve user satisfaction.
• Developed training materials, resulting in a 40% increase in participation in support sessions and achieving a 95% satisfaction rate in surveys.
  

Projects:

• Cyber Security Training Program: Designed a program focused on key concepts, equipping students with practical skills.
• Technical skills workshop: Organized workshops to address specific skill gaps, improving student competency.
• Hallam Award: Completed all three tiers (gold, silver, bronze), applying knowledge and skills to enhance employability competencies.

Duties included:

• Implemented ISO 27001 and NIST frameworks, achieving a 40% improvement in compliance with industry standards and enhancing the overall security framework. (Skills developed) compliance management and security frameworks.
• Automated data analysis and compliance reporting processes using SQL, reducing reporting time by 50% and enabling timely access to critical information for decision-making. (Skills developed) data analysis and process automation.
• Achieved a 30% reduction in compliance-related incidents by enhancing the organization’s security posture through the effective implementation of a robust framework. (Skills developed) reduction of incidents and problem solving.

Advanced Training:

• Advanced 2-Day Training in TSQL: Attained expertise in advanced TSQL techniques, improving abilities in query optimization and data manipulation.(skills acquired) database performance optimization and data administration)

Duties Involved:

• Mentored over 30 students in technical subjects, promoting inquiry and improving understanding. (skills developed) mentorship and communication.
• Achieved a 90% improvement in GCSE results, demonstrating significant academic advancement. (skills developed) academic assessment.
• Enhanced student engagement by 40% through interactive teaching methods. (skills developed) facilitation of active learning.

External Projects:

• Developed Python scripts for the school's system tasks and data recovery, enhancing efficiency by 35%. (skills developed) automation and problem-solving.