Sofiane Bahouli
London
Summary
Proactive manager with significant background in team leadership and active participation in business operations and market analysis, driving measurable, data-informed success.
Overview
9
9
years of professional experience
Work History
Concierge manager
Third Space
London, london
01.2026 - Current
- Lead and motivate the Concierge team, delivering an exceptional and personalised member experience.
- Oversee daily Concierge operations, maintaining high standards of service, presentation and efficiency.
- Build strong relationships with members, VIPs and guests, providing discreet and professional support.
- Handle complex enquiries and complaints, resolving issues quickly and effectively.
- Coach and develop team members through training, feedback and performance management.
- Collaborate across departments to deliver seamless service and engaging member experiences.
- Identify opportunities to improve service standards, processes and member satisfaction.
Floor Manager
Mango
London, UK
05.2025 - 01.2026
- Supervised daily operations on the shop floor, ensuring high levels of customer service and sales performance.
- Led and motivated a team of 12 sales associates to achieve daily, weekly, and monthly targets.
- Coordinated store visual merchandising according to Mango’s brand guidelines and seasonal campaigns.
- Managed inventory levels, stock replenishment, and coordinated with the stockroom team for product availability.
- Ensured compliance with company policies, health and safety standards, and loss prevention procedures.
- Handled staff training, scheduling, and performance feedback to enhance team efficiency.
- Analysed sales reports and KPIs to optimise store performance and identify areas for improvement.
- Managed end-to-end recruitment of sales assistants, including interviewing and selection.
- Conducted market analysis to identify trends and growth opportunities for the brand.
Product Manager
Virgin Active
London
09.2024 - 04.2025
- Managed and supervised a team of 12 personal trainers, ensuring high standards of performance, professional development and client satisfaction.
- Recruited and trained personal trainers and fitness instructors for the club.
- Organised and led weekly one-to-one meetings with the personal trainers and monthly team meetings to monitor the personal trainers' performance and make sure that the individual and team's sales targets are met.
- Arranged payment of the freelance fitness instructors' invoices on a monthly basis.
- Ensured that all group training sessions were delivered by expert and high rated fitness instructors.
- Focused on improving the member experience by introducing new fitness features, digital tools, or wellness initiatives that meet the evolving demands of members, including fitness tracking, and personalised coaching.
- Liaised with the finance team to set product pricing strategies, evaluate cost structures, ultimately increasing profitability.
Sales Manager
Brentford Fountain Leisure Centre
London
01.2024 - 08.2024
- Led a team of 8 people, organised their schedules and provided them with continuous training and support.
- Identified weekly and monthly sales goals and created an effective and thorough sales plan.
- Supervised the sales team and tracked their daily performance to ensure the team achieves its weekly goals.
- Effectively handled customers' inquiries and improved customers' satisfaction.
- Secured gym memberships and built strong relationships with our customers.
- Recruited and trained new members of the sales team.
- Managed the month-end close process and ensured the team's monthly goals are achieved.
- Created reports and had daily meetings with my line manager to report on the team's performance and achievements and implemented effective strategies to expand and retain our customer base.
Assistant Manager
Iron BodyFit
London
01.2022 - 01.2024
- Designed personalised workout and nutrition plans tailored to the individual client's goals, resulting in a considerable increase in overall client satisfaction.
- Administered thorough fitness assessments, including body composition analysis and flexibility tests, to accurately monitor the clients' progress and ensure they achieve their fitness goals.
- Instructed clients in proper form and injury prevention methods, reducing the number of workout-related injuries.
- Built strong, trust-based relationships with clients, resulting in a high client retention rate and numerous referrals from satisfied clients.
- Delivered exceptional customer service by promptly addressing client concerns, fostering a positive and supportive training environment.
Customer Assistant
Marks & Spencer
London
04.2021 - 01.2022
- Seamlessly managed daily large-scale store operations and kept in control of stock management.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
Assistant Manager
Us Persan
Persan
02.2020 - 12.2020
- Acquired 5 sponsors for the team, which led to a growth of investors; demonstrated creativity and commitment to developing the team.
- Implemented new marketing strategies achieving enhanced engagement from the public and promotion of the team's brand.
Assistant Manager
SDCL Centre
Maurepas
09.2019 - 01.2020
- Managed client communication and enquiries with a hands-on approach.
- Improved sales and received excellent feedback for my customer service.
- Managed financial budgets and ensured profitability targets were achieved.
Customer Assistant
Gigafit Gym Club
Paris
06.2019 - 09.2019
- Held opening and closing duties when required, and made sure all records were up to date.
- Inspired the team to implement different training programmes in line with the clients' expectations.
- Marketed the gym across its social media platforms and successfully promoted its brand to our target group.
Sales Assistant
Atelier de Courcelles
London
10.2018 - 12.2018
- Communicated retail standards across the store and offered appropriate advice on products.
- Liaised and built relationships with customers, demonstrating excellent interpersonal skills.
Recruitment Consultant
Galaktik France
Paris
09.2017 - 02.2018
- Liaised with top clubs and young football players to match them with the right team.
- Exceeded targets by proactively reaching out to candidates and securing them a place with the clubs.
- Received training on business development, candidate sourcing and recruitment.
Education
Master of Business Administration -
SMS Groupe EDC
Paris, France2020
Bachelor in Sports Management -
SMS Groupe EDC
Paris, France2018
Skills
- Certificates: L3 Award in First Aid at Work, L2 Award in Pool Lifeguarding, L2 Certificate in Gym Instruction, L3 Certificate in Personal Training
- Languages: English (full professional proficiency), French (native), Spanish (intermediate)
- IT Skills: Proficient in MS Office Word, Excel and PowerPoint
Interests
- Fitness and sports, with a strong interest in leadership, team development, and performance management.
Timeline
Concierge manager
Third Space
01.2026 - Current
Floor Manager
Mango
05.2025 - 01.2026
Product Manager
Virgin Active
09.2024 - 04.2025
Sales Manager
Brentford Fountain Leisure Centre
01.2024 - 08.2024
Assistant Manager
Iron BodyFit
01.2022 - 01.2024
Customer Assistant
Marks & Spencer
04.2021 - 01.2022
Assistant Manager
Us Persan
02.2020 - 12.2020
Assistant Manager
SDCL Centre
09.2019 - 01.2020
Customer Assistant
Gigafit Gym Club
06.2019 - 09.2019
Sales Assistant
Atelier de Courcelles
10.2018 - 12.2018
Recruitment Consultant
Galaktik France
09.2017 - 02.2018
Master of Business Administration -
SMS Groupe EDC
Bachelor in Sports Management -
SMS Groupe EDC