Summary
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Sofia Sulaiman

Liverpool,Merseyside

Summary

Having completed my GCSE'S this summer and about to commence my A-level studies, I am seeking evening and weekend employment, in a position that aligns to my art and design interests.


Achieving an A* in Design Technology in my GCSE's, evidences my knowledge and skills, working with different tools, materials and mediums. This involved the design and production of a child's toy, to assist with the development of motor function skills, co-ordination, image identification and language.


I am creative thinking, have artistic flair and great interpersonal communication skills, with all ages. In the role I have undertaken over the summer break, I have developed exceptional customer service and engagement skills, always maintaining a polite and friendly demeanour.


I am energetic and hardworking, with excellent telephone etiquette, cultural awareness, EDI awareness, and team working. I am adept at email handling, assertiveness, time efficiency, and health and safety compliance. I have advanced IT skills, experienced in Microsoft Office proficiency and the Microsoft Office Suite.


In my school environment, team sports, Duke of Edinburgh expeditions and customer service assistant role, I have been committed to leveraging skills to contribute effectively to team and business goals.


I am about to commence my A-levels in Engineering, Geography and Maths in September, therefore available for evening and weekend working, however outside of term time I would also be available for weekday shifts if I was required.




Work history

Customer services assistant

Norwegian Wood Florist
Liverpool, Merseyside
06.2025 - 08.2025
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Offered helpful advice on product selection, leading to increased sales.
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Advised customers on availability, pricing and location of products.
  • Answered telephone calls with professionalism.

Education

GCSEs -

Liverpool College
Liverpool
09.2020 -

Skills

  • Creative thinking
  • Artistic flair
  • Interpersonal communication with all ages
  • Customer Service and engagement
  • Polite and friendly
  • Telephone etiquette
  • Cultural awareness
  • EDI awareness
  • Team working
  • Email handling
  • Assertiveness
  • Time efficiency
  • Health and Safety Compliance
  • Microsoft Office proficiency
  • Microsoft Office Suite


Affiliations

  • Fashion Design
  • Attending live music events
  • Make up artistry

References

References available upon request.

Timeline

Customer services assistant

Norwegian Wood Florist
06.2025 - 08.2025

GCSEs -

Liverpool College
09.2020 -
Sofia Sulaiman