Sofia Sardar-Niaz
Nottingham
Summary
Dedicated professional with expertise in inbound and outbound customer service, specializing in complaint handling and issue resolution. Strong skills in stakeholder engagement and relationship building, complemented by empathetic communication. Proficient in order processing, administrative support and accurate data entry, with a focus on detail and problem-solving. Experienced in Microsoft Office and digital systems, ensuring efficient management of confidential information and committed to enhancing healthcare awareness and educational technology proficiency. Hardworking and proactive individual, dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately and preparing engaging learning materials and lesson plans. Friendly and open communicator with excellent time management skills.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Teaching Assistant
Parkdale Primary School
Nottingham
2015.09 - 2026.06
- Built strong relationships with parents, carers and external professionals through daily communication and support.
- Supported pupils with complex medical needs, ensuring accurate record keeping and adherence to care procedures.
- Managed sensitive information confidentially and maintained detailed pupil records and data systems.
- Responded professionally to enquiries and concerns from parents, helping to resolve issues effectively and sensitively.
- Coordinated with teachers, support staff and external agencies to ensure appropriate support and timely communication.
- Inputted, maintained and analysed data using school management and digital systems, ensuring high levels of accuracy.
- Demonstrated excellent organisation and prioritisation skills while managing multiple responsibilities in a fast-paced environment.
- Delivered training and support to colleagues as Digital Team Champion, improving confidence and use of technology.
Learning Mentor
Nottingham Academy Primary
Nottingham
2012.10 - 2015.09
- Supported pupils' academic, social and emotional development.
- Delivered 1:1 and small-group support, including interventions.
- Supported pupils with emotional/behavioural difficulties, promoting positive behaviour and self-esteem.
- Assisted teachers with organisation, assessment, record-keeping and classroom management.
- Provided PPA and class cover when required.
Supply Planning Manager
Denby Pottery Company Ltd
Denby, Derbyshire
2005.10 - 2007.10
- Led team of four managing portfolio of 1,000+ products.
- Introduced new processes and best practices to improve efficiency and service delivery.
- Consulted with senior management and cross-functional teams on operational priorities.
- Contributed to new product development, assessing impact on customer requirements.
Assistant Supply Manager
Boots Plc
Nottingham
2004.08 - 2005.09
- Managed £8m stock budget across 400+ product lines.
- Supported 1,400+ outlets and third-party customers.
- Built and maintained strong internal and external stakeholder relationships.
- Managed relationships with internal stakeholders and third-party customers.
- Resolved supply and service issues to maintain customer satisfaction.
- Worked with large volumes of data, ensuring accuracy and timely service delivery.
Support Services Assistant
First Enterprise Business Agency
Nottingham
2003.11 - 2004.08
- Managed front-of-house reception and office administration.
- Provided PA support to CEO and administrative support.
- Supported PR and marketing campaigns to raise organisational profile.
- Managed telephone and face-to-face enquiries.
- Delivered professional customer service and administrative support.
- Maintained accurate records and databases.
Demand Planner / Training Support
Bird's Eye Wall's
Walton on Thames, Surrey
2000.10 - 2003.10
- Delivered training workshops for demand planners and inexperienced staff.
- Managed demand planning for approximately 200 products.
- Coordinated cross-departmental inputs into single integrated plan.
- Built strong relationships with logistics teams and key customers.
Supply Chain Manager – Far East Planner
Price's Patent Candle Company
Battersea, Wandsworth
1999.09 - 2000.09
- Coordinated supply and demand for approximately 1,500 products.
- Supported Area Sales Managers and consulted with planning coordinators to meet customer needs.
- Improved demand, sales, and operations planning processes.
- Monitored vendor performance and internal logistics.
Buyer's Assistant & Earlier Roles
Price's Patent Candle Co. Ltd; Healds; Supply Agencies
1996.06 - 1999.08
- Provided administrative and supplier support, managed enquiries and completed tasks to deadlines.
- Demonstrated effective communication, organisation and cross-team collaboration.
Education
CACHE Level 2 & 3 - Supporting Teaching and Learning in Schools
Nottingham College
Nottingham 2012.09 - 2014.05
BA (Hons) - European Business Administration & Spanish
University of Central Lancashire
Preston, Lancashire 1994.09 - 1996.05
A Levels - Business Studies D, German D, Spanish D
Greenhead College
Huddersfield 1991.09 - 1993.05
Skills
- Inbound and outbound customer service
- Complaint handling and issue resolution
- Healthcare and medical needs awareness
- Stakeholder engagement and relationship building
- Order processing and administrative support
- Time management and prioritisation
- Customer relationship management
- Empathetic and professional communication
- Accurate data entry and record management
- Microsoft Office and digital systems
- Problem solving and attention to detail
- Confidential information handling
- Educational technology proficiency
Certification
- Gastrostomy Awareness (2024 & 2025)
- National Tutoring Programme – Non-QTS Primary Qualification (2023)
- Apple Teacher (2022–2023)
PROFESSIONAL EXPERIENCE
Nottingham Academy Primary, Student Teaching Assistant (Volunteer), 2012-10, 2013-07, Supported pupils' academic, social and emotional development., Delivered 1:1 and small-group support, including interventions such as phonics, precision teaching and Accelerated Reader., Supported pupils with emotional and behavioural difficulties, promoting positive behaviour and self-esteem., Assisted teachers with organisation, assessment, record-keeping and classroom management., Provided PPA and class cover when required.
Timeline
Teaching Assistant
Parkdale Primary School
2015.09 - 2026.06
Learning Mentor
Nottingham Academy Primary
2012.10 - 2015.09
CACHE Level 2 & 3 - Supporting Teaching and Learning in Schools
Nottingham College
2012.09 - 2014.05
Supply Planning Manager
Denby Pottery Company Ltd
2005.10 - 2007.10
Assistant Supply Manager
Boots Plc
2004.08 - 2005.09
Support Services Assistant
First Enterprise Business Agency
2003.11 - 2004.08
Demand Planner / Training Support
Bird's Eye Wall's
2000.10 - 2003.10
Supply Chain Manager – Far East Planner
Price's Patent Candle Company
1999.09 - 2000.09
Buyer's Assistant & Earlier Roles
Price's Patent Candle Co. Ltd; Healds; Supply Agencies
1996.06 - 1999.08
BA (Hons) - European Business Administration & Spanish
University of Central Lancashire
1994.09 - 1996.05
A Levels - Business Studies D, German D, Spanish D
Greenhead College
1991.09 - 1993.05