Soban Ahmed

• Provide 1st and 2nd line support for hardware, software, and network issues across Windows and macOS environments.
• Administer Microsoft Intune for device enrolment, configuration policies, and app deployment.
• Manage Active Directory and Azure AD for user provisioning, group policies, and access control.
• Utilise Jamf Pro for macOS device management, including software deployment and compliance monitoring.
• Monitor and maintain IT infrastructure, performing routine updates, patch management, and system health checks.
• Document technical procedures and maintain asset inventories using ITSM tools such as ServiceNow or Freshservice.

• Developed and implemented visually appealing and user-friendly websites using HTML, CSS, and JavaScript, ensuring a seamless user experience across all devices and platforms.

• Built responsive and adaptive designs using frameworks like Bootstrap and custom media queries, ensuring optimal display on mobile, tablet, and desktop devices.

• Ensured cross-browser compatibility by testing and debugging websites across multiple browsers (Chrome, Firefox, Safari, etc.), resolving any inconsistencies or functionality issues.

• Utilised JavaScript and modern frameworks/libraries (e.g., React, Vue.js, Angular) to create dynamic, interactive, and feature-rich web applications, enhancing user engagement.

• Collaborated with UX/UI designers and back-end developers to integrate design concepts and APIs, while optimising web pages for fast load times, performance, and SEO best practices.