Abdulrahman Diriye

Resolved customer queries promptly with excellent communication skills.

Performed system administration tasks, including regular software updates, patch management, and performance optimization to ensure maximum system uptime and stability.

Delivered technical support and troubleshooting for hardware, software, and network issues, improving incident response times and user satisfaction rates.

Implemented and maintained network security protocols such as firewall configurations, intrusion detection systems (IDS), and access control policies to reduce cybersecurity risks.

Conducted continuous server monitoring proactively identifying performance issues and applying corrective measures to maintain optimal server health.

Communicated effectively with users to resolve technical issues, translating complex IT concepts into clear, understandable solutions to enhance user experience and productivity.

• Provide timely and effective technical assistance to hospital staff and users who are experiencing computer hardware, software, or network-related issues.
• Diagnosing and troubleshooting problems, both in person and remotely.
• Deploying and configuring desktop computers, laptops, and peripherals such as printers, scanners for hospital staff.
• Be prepared to respond to critical IT issues, especially during emergencies or situations that might impact patient care also address any disruptions to ensure minimal impact on hospital operations.
• Collaborating with IT team to ensure seamless integration of desktop systems with hospital's network infrastructure and servers.
• Maintaining accurate records of hardware and software inventory, configurations, and changes.

• Provide technical support and assistance to end-users of the Epic EHR system, including physicians, nurses, and administrative staff.
• Troubleshoot and resolve user-reported issues related to the Epic EHR system, including software functionality, configuration, and user access.
• Perform routine maintenance tasks, including system updates, patches, and upgrades, while adhering to change management processes and maintaining system integrity
• Collaborate with other IT teams, including application analysts, network administrators, and database administrators, to resolve complex issues and implement system enhancements
• Identify opportunities for process improvement, system enhancements, and user experience optimization
• Propose and implement solutions to enhance system functionality and end-user satisfaction
• Support staff to ensure successful Epic go-live in NHS Hospitals.

• Successfully complete Credentialing Program.
• Deliver classroom and virtual training to end users in many Hospitals in NHS Trust.
• Prepare lesson plans, including methods, materials, and documentation to be presented in classroom and other training settings.
• Follow established program and departmental policies, procedures, and technical standards and related duties as assigned area of content.
• Follow established program and departmental policies, procedures, and technical standards and related duties as assigned.
• Support overall training program to ensure successful Epic go-live in NHS hospitals.

• Assist with the installation, configuration, and deployment of hardware devices example desktops, laptops, printers and software applications according to established procedures and guidelines.
• Provide support for Windows 10 / Microsoft Office.
• Testing and analysing IT system and software performance.
• Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
• Provide user training and orientation on hardware, software, and IT policies.
• Educate end-users on best practices for data security, system usage, and software applications.
• Collaborate with the IT support team and other IT departments to escalate complex issues, share knowledge, and contribute to process improvements.
• Ensure end-users adhere to established guidelines to protect data integrity, confidentiality, and system security.

• Loading and unloading packages from delivery vehicles according to company guidelines.
• Delivering packages on foot or by vehicle to residences and businesses within a specified area.
• Communicate with dispatchers about deliveries before leaving the warehouse or store also connect with customers about delivery status updates using phone, text email, or other methods.
• Understanding company policies regarding customer service and behaviour towards customers.
• Providing excellent customer service by greeting customers in person or on the phone, answering questions about products or services, and resolving issues.

• Utilising the CRM database to contact and stay in touch with current and lapsed candidates.
• Using LinkedIn to attract new candidates.
• Speaking to candidates on the phone.
• Arranging registration meetings.
• Meeting candidates to prepare them for interview technique.
• Meeting candidates to prepare them for interview

• To receive inbound telephone calls.
• To resolve customer queries and complaints.
• To achieve agreed campaign targets and standards.
• To record data accurately and always maintain a positive attitude and a high level of customer service.
• Renewal of a passport.
• Application for a first passport, a child's passport or a collective passport.
• Track progress on a passport application.
• Report a stolen or lost passport.

• Responsibilities included Supporting the engineering team during planning provide technical assistance to end users via various communication channels, including phone, email, and chat.
• Design, development, installation, maintenance, and troubleshooting processes.
• Performed quality control on all projects, wrote reports, and made recommendations for improvement.
• Log and track customer support tickets using a ticketing system.
• Document all relevant details, actions taken, and solutions provided.
• Develop and maintain a deep understanding of the company's products, including software applications, hardware components, and network infrastructure.

• To ensure that a high standard of professional service is provided at all times.
• Participate in training necessary to fully carry out the duties of the role, including mandatory updates and refresher training.
• Contribute to the work of the wider COVID19 response team as the response evolves and the disease becomes endemic.
• Daily remote.
• Via telephone, email, text contact with members of the public who have tested positive for COVID19 or a close contact of those tested positive.

• Preparing documentation for grants for the mosque.
• Acting as a liaison between programmes, fundraising and community engagement departments under the guidance of mosque manager.
• Acting as a liaison between programmes, fundraising and community engagement departments under the guidance of mosque manager
• Preparing reports based on the information from implementation partners.
• Interacts with all persons and organizations in a manner that reflects positively on the mosque.
• Remotely manage day-to-day affairs of the mosque with a specific focus on the many locations that we operate in.

• Responsibilities included providing first line technical support to customers via telephone, email, face-to-face and remotely, answering customer questions and queries.
• Also maintained IT equipment and helped managed routers and servers.
• Working on 1st/2nd line IT issues.
• Managing client accounts, responding to client issues and raising tickets accordingly.
• Troubleshooting and supporting, Windows, Hyper V, Microsoft
• Exchange,Firewalls.
• Create, modify, and deactivate user accounts and access privileges based on user requests and company policies.
• Reset passwords and assist users with login or access issues.
• Collaborate with other IT teams, including 2nd and 3rd line support engineers, network administrators, and system administrators, to resolve complex issues and escalate tickets.

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns.
• Coordinate and manage the creation of all digital content such as website, social media.
• Measure and report performance of all digital marketing campaigns, and assess against goals ROI and KPIs.
• Identify trends and insights, and optimize spend and performance based on insights.
• Use Google Analytics, Google AdWords, and other relevant sites.
• Communicate with the team and ensure all members are on board with delegated tasks.
• Stay up-to-date with digital media technologies and the latest trends.