Sneha Rajakumar
Cardiff,United Kingdom
Summary
Dedicated professional specializing in learning and development, employee engagement, and HR partnerships. Proven track record in team leadership and workforce data analysis, leading to improved organizational performance. Expertise in customer service management and digital tools, demonstrating adaptability and effective problem-solving. Focused on enhancing employee satisfaction and operational efficiency while seeking growth opportunities in HR.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Bar Head
Blue Diamond Restaurant
Cardiff, Wales
2024.06 - Current
- Supervised staff training and rota management, enhancing operational efficiency.
- Resolved conflicts and addressed challenges under pressure to maintain service quality.
- Developed strong leadership and organisational skills in dynamic customer-facing role.
Digital Mentor
University of South Wales
Cardiff, Wales
2024.08 - 2025.05
- Facilitated support for staff and students using digital platforms, enhancing confidence in digital learning.
- Cultivated strong problem-solving and interpersonal skills through mentoring sessions.
- Promoted inclusion and accessibility by assisting participants in overcoming digital barriers.
PRO Volunteer (Learning & Development Projects)
HRM Society
Cardiff, Wales
2024.05 - 2025.03
- Coordinated logistics and ensured successful delivery of 'Working Wardrobe' event.
- Collaborated with L&D department to enhance student engagement and professional development.
- Organised workshops, training sessions, and events to improve learning experiences.
- Acquired knowledge of HR processes and employee engagement initiatives.
Content Creator
Andaco LLP
Palakkad, India
2023.05 - 2024.01
- Produced engaging content for social platforms to promote local businesses and initiatives.
- Strengthened creativity, digital communication, and audience engagement skills.
Education
MSc - Human Resource Management
University of South Wales
Pontypridd, Rhondda Cynon Taf 2024.02 - 2025.03
BA - History
Govt. Victoria College
2020.01 - 2023.01
Skills
- Learning and development support
- Employee engagement
- HR partnering
- Team leadership
- Workforce data analysis
- Customer service management
- Digital proficiency
- Adaptability and problem-solving
Certification
CIPD Accredited MSc Human Resource Management
Accomplishments
Leadership Award- HRM Society, University of South Wales
Timeline
Digital Mentor
University of South Wales
2024.08 - 2025.05
Bar Head
Blue Diamond Restaurant
2024.06 - Current
PRO Volunteer (Learning & Development Projects)
HRM Society
2024.05 - 2025.03
MSc - Human Resource Management
University of South Wales
2024.02 - 2025.03
Content Creator
Andaco LLP
2023.05 - 2024.01
BA - History
Govt. Victoria College
2020.01 - 2023.01