Sneha Lawrence
Queensway Suffolk Street
Summary
Dedicated and reliable Reception Support professional with hands-on experience in NHS GP settings, supporting patients with appointments, enquiries, and administrative tasks using EMIS Web. Experienced in managing front desk operations, handling high volumes of telephone calls, and maintaining accurate and confidential medical records in a fast-paced environment. Demonstrates strong communication, organisational, and interpersonal skills, with a proven ability to provide compassionate patient care while ensuring efficient service delivery. Committed to upholding NHS values, including patient confidentiality, professionalism, and high standards of care.
Overview
6
6
years of professional experience
Work history
Reception support volunteer
NHS Leicester
Leicester, Leicestershire
2025.01 - 2026.01
• Managed front desk and phone enquiries, accurately booking appointments, telephone consultations, and home visits using EMIS Web.
• Processed prescription requests, registered new patients, and maintained electronic medical records.
•Liaised with hospitals, pharmacies, and healthcare professionals; chased routine and urgent test results and escalated critical findings to GPs.
• Maintained patient confidentiality and supported smooth reception operations.
• Assisted with opening/closing procedures, chaperoned patients, and handled patient samples following protocols.
• Supported Practice Targets (QOF, IIF) through accurate record-keeping and timely follow-ups.
Admin assistant
University of Leicester
Leicester, Leicestershire
2024.06 - 2024.12
• Provided administrative support across student services, guiding students from enrolment to graduation on course changes, assessments, progression, and key academic processes while booking appointments and supporting enrolment activities.
•Managed high-volume enquiries via front desk, phone, and email.
•Maintained confidential student records.
•Uploaded and verified documentation.
•Processed data in line with university and compliance procedures.
Technical support associate
IBM
Bengaluru, Karnataka
2019.10 - 2020.03
- Facilitated specific hardware and software solutions for national Australia bank.
- Provided all round management and maintenance for information technologies used by foreign banking systems.
- Became proficient at organisational communicative skills.
Education
Master of Science - International Management
University of Leicester
Leicester 10.2023
MBA - Aviation business management
Jain CMS business school
Bangalore 06.2020
B.com - Accounts and Finance
CMR Autonomous Degree College
Bangalore 06.2016
Skills
EMIS Web Clinical System
GP Practice Reception & Front Desk Operations
Patient Appointment Scheduling
Prescription Processing & Test Results Handling
Patient Registration & Medical Records Management
Telephone Triage & Patient Signposting
NHS Administration & GDPR Compliance
Handling Post & Document Allocation
Payment Processing & Form Management
Teamwork & Collaboration
Timeline
Reception support volunteer
NHS Leicester
2025.01 - 2026.01
Admin assistant
University of Leicester
2024.06 - 2024.12
Technical support associate
IBM
2019.10 - 2020.03
Master of Science - International Management
University of Leicester
MBA - Aviation business management
Jain CMS business school
B.com - Accounts and Finance
CMR Autonomous Degree College