Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Skye Smith

Norfolk

Summary

Friendly and approachable, with a knack for providing excellent customer service and ensuring guests feel welcome. Skilled in teamwork, actively supporting colleagues to achieve common goals and maintain positive a positive work environment. Quick learner, always eager to adapt to new tasks and challenges with a can-do attitude. Demonstrates reliability and punctuality in all responsibilities.

Overview

6
6
years of professional experience

Work History

Crew Member

McDonald's'
2024.06 - Current
  • Delivered prompt and precise service, contributing to positive customer experiences.
  • Assisted team members during peak periods, supporting smooth restaurant operations.
  • Resolved customer complaints compassionately and professionally, ensuring swift issue resolution.
  • Processed transactions efficiently, managing cash and credit card payments while providing accurate change.
  • Utilised problem-solving skills to address customer issues effectively.
  • Applied time-management abilities to juggle multiple tasks during busy times.
  • Managed various activities simultaneously to adapt to high demand.
  • Provided flexibility in working varied breakfast, lunch, and dinner shifts.
  • Maintained cleanliness of restaurant through regular deep cleaning routines.
  • Complied with corporate dress code to uphold a professional appearance.
  • Supported training initiatives for new employees to enhance team performance.

waitress

Waverley Hotel
2025.01 - 2025.12
  • Maintained tidy dining area by clearing and resetting tables promptly for incoming guests.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
  • Welcomed new customers, addressed queries, and efficiently took drink orders to enhance service flow.
  • Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Greeted and seated guests to establish prompt, high quality service.
  • Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
  • Maintained brand image by keeping neat personal appearance.
  • Addressed customer complaints effectively, ensuring satisfaction and fostering loyalty.

Dishwasher

Queens Head
2020.08 - 2021.04
  • Maintained dry floors and work surfaces, minimising slip and fall hazards.
  • Organised kitchen items into designated storage post-wash, ensuring readiness for kitchen staff.
  • Executed regular deep cleaning to uphold kitchen cleanliness and sanitation standards.

Education

A-Levels - Law, Psychology and Criminology

East Norfolk Sixth Form
Great Yarmouth
2025-01

GCSEs -

Great Yarmouth Charter Academy
Great Yarmouth
2024-01

Skills

  • Order processing
  • Cash handling
  • Customer service
  • Hospitality standards
  • Time management
  • Multitasking efficiency
  • Team collaboration
  • Problem solving

Interests

  • I enjoy travelling and music events
  • I am extremely enthusiastic when it comes to the gym, I ensure to have fun, but I also take pride in looking after myself and my body
  • I enjoy working in customer service positions

Timeline

waitress

Waverley Hotel
2025.01 - 2025.12

Crew Member

McDonald's'
2024.06 - Current

Dishwasher

Queens Head
2020.08 - 2021.04

A-Levels - Law, Psychology and Criminology

East Norfolk Sixth Form

GCSEs -

Great Yarmouth Charter Academy
Skye Smith