- I enjoy travelling and music events
- I am extremely enthusiastic when it comes to the gym, I ensure to have fun, but I also take pride in looking after myself and my body
- I enjoy working in customer service positions
Skye Smith
Norfolk
Summary
Friendly and approachable, with a knack for providing excellent customer service and ensuring guests feel welcome. Skilled in teamwork, actively supporting colleagues to achieve common goals and maintain positive a positive work environment. Quick learner, always eager to adapt to new tasks and challenges with a can-do attitude. Demonstrates reliability and punctuality in all responsibilities.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's'
2024.06 - Current
- Delivered prompt and precise service, contributing to positive customer experiences.
- Assisted team members during peak periods, supporting smooth restaurant operations.
- Resolved customer complaints compassionately and professionally, ensuring swift issue resolution.
- Processed transactions efficiently, managing cash and credit card payments while providing accurate change.
- Utilised problem-solving skills to address customer issues effectively.
- Applied time-management abilities to juggle multiple tasks during busy times.
- Managed various activities simultaneously to adapt to high demand.
- Provided flexibility in working varied breakfast, lunch, and dinner shifts.
- Maintained cleanliness of restaurant through regular deep cleaning routines.
- Complied with corporate dress code to uphold a professional appearance.
- Supported training initiatives for new employees to enhance team performance.
waitress
Waverley Hotel
2025.01 - 2025.12
- Maintained tidy dining area by clearing and resetting tables promptly for incoming guests.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Welcomed new customers, addressed queries, and efficiently took drink orders to enhance service flow.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Greeted and seated guests to establish prompt, high quality service.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Maintained brand image by keeping neat personal appearance.
- Addressed customer complaints effectively, ensuring satisfaction and fostering loyalty.
Dishwasher
Queens Head
2020.08 - 2021.04
- Maintained dry floors and work surfaces, minimising slip and fall hazards.
- Organised kitchen items into designated storage post-wash, ensuring readiness for kitchen staff.
- Executed regular deep cleaning to uphold kitchen cleanliness and sanitation standards.
Education
A-Levels - Law, Psychology and Criminology
East Norfolk Sixth Form
Great Yarmouth2025-01
GCSEs -
Great Yarmouth Charter Academy
Great Yarmouth2024-01
Skills
- Order processing
- Cash handling
- Customer service
- Hospitality standards
- Time management
- Multitasking efficiency
- Team collaboration
- Problem solving
Interests
Timeline
waitress
Waverley Hotel
2025.01 - 2025.12
Crew Member
McDonald's'
2024.06 - Current
Dishwasher
Queens Head
2020.08 - 2021.04
A-Levels - Law, Psychology and Criminology
East Norfolk Sixth Form
GCSEs -
Great Yarmouth Charter Academy