Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skye Groves

Wombwell,Barnsley

Summary

Highly adaptable and enthusiastic professional with expertise in stock replenishment, cash register operation, and customer service. Demonstrates superb time management and speedy decision-making skills, ensuring efficient operations in dynamic environments. Committed to delivering exceptional service and fostering positive customer experiences.

Overview

3
3
years of professional experience

Work History

Teaching Assistant (Volunteering)

Wombwell Park Street Primary School
Barnsley
06.2023 - 07.2024
  • Shadowed and took on the role of a Teaching Assistant
  • Supervised students in classrooms, playground, dinner halls and school trips, providing a safe and supportive environment.
  • Assisted children individually or in small groups to master and reinforce learning concepts taught by the teacher.
  • Liaised between teachers and parents, maintaining open lines of communication.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Prepared positive, productive learning environments with engaging wall displays and effective resources.

Retail Assistant

Primark
05.2022 - 10.2023
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Supported team members for improved operational efficiency.
  • Delivered excellent customer service by answering queries and providing product information.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Trained in the Cash Office role which involved cash handling, payment reconciliation, record keeping and security proceedures.

Play Centre Assistant

The Funny Farm
Rotherham
04.2021 - 05.2022
  • Performed a range of roles such as working on the counter and tills, preparing food, drinks, cleaning and being a party host.
  • Faced situations that required quick thinking and problem solving as well as effective communication, and adaption to fast paced environments.
  • Managed incoming calls professionally, solving customer queries, booking play sessions and parties, and facilitating transactions safely over the phone.
  • Operated the till system accurately, ensuring correct financial transactions.
  • Ensured safety of children by monitoring play areas and equipment regularly.
  • Prepared refreshments for children and parents; provided superior customer service.
  • Assisted in organising parties and events to ensure memorable experiences for attendees.
  • Dealt efficiently with emergency situations, ensuring child welfare at all times.
  • Maintained cleanliness of soft play area, contributing to overall health and safety standards.
  • Established excellent rapport with parents and guardians, increasing trust in our services.
  • Managed difficult situations with tact and diplomacy, resulting in satisfied customers.
  • Developed positive relationships with young people, parents and professionals.
  • Trained in management, learning how to deploy and manage staff, take responsibility for events and parties as well as cashing and locking up on the opening/closing shifts.

Education

GCSES - English Language, English Literature, Maths, Biology, Chemistry, Physics, Geography, Spanish, BTEC Drama, BTEC Music

Netherwood Academy
Barnsley
09.2015 - 06.2020

A-Levels - English Literature, Psychology, Criminology

Barnsley Sixth Form
Barnsley
09.2020 - 06.2022

Certificate of Higher Education - English

Sheffield Hallam University
Sheffield
09.2022 - 06.2023

Bachelor of Arts - Primary Education (5-11)

Sheffield Hallam University
Sheffield
09.2023 -

Skills

  • Stock replenishment
  • Cash register operation
  • Customer Service
  • Superb time management
  • Outgoing and enthusiastic
  • Speedy decision-making
  • Adaptability to changing situations

Timeline

Bachelor of Arts - Primary Education (5-11)

Sheffield Hallam University
09.2023 -

Teaching Assistant (Volunteering)

Wombwell Park Street Primary School
06.2023 - 07.2024

Certificate of Higher Education - English

Sheffield Hallam University
09.2022 - 06.2023

Retail Assistant

Primark
05.2022 - 10.2023

Play Centre Assistant

The Funny Farm
04.2021 - 05.2022

A-Levels - English Literature, Psychology, Criminology

Barnsley Sixth Form
09.2020 - 06.2022

GCSES - English Language, English Literature, Maths, Biology, Chemistry, Physics, Geography, Spanish, BTEC Drama, BTEC Music

Netherwood Academy
09.2015 - 06.2020
Skye Groves