Skye Groves
Wombwell,Barnsley
Summary
Highly adaptable and enthusiastic professional with expertise in stock replenishment, cash register operation, and customer service. Demonstrates superb time management and speedy decision-making skills, ensuring efficient operations in dynamic environments. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Teaching Assistant (Volunteering)
Wombwell Park Street Primary School
Barnsley
06.2023 - 07.2024
- Shadowed and took on the role of a Teaching Assistant
- Supervised students in classrooms, playground, dinner halls and school trips, providing a safe and supportive environment.
- Assisted children individually or in small groups to master and reinforce learning concepts taught by the teacher.
- Liaised between teachers and parents, maintaining open lines of communication.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
Retail Assistant
Primark
05.2022 - 10.2023
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Supported team members for improved operational efficiency.
- Delivered excellent customer service by answering queries and providing product information.
- Maintained clean shop floor, promoting a welcoming environment.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Trained in the Cash Office role which involved cash handling, payment reconciliation, record keeping and security proceedures.
Play Centre Assistant
The Funny Farm
Rotherham
04.2021 - 05.2022
- Performed a range of roles such as working on the counter and tills, preparing food, drinks, cleaning and being a party host.
- Faced situations that required quick thinking and problem solving as well as effective communication, and adaption to fast paced environments.
- Managed incoming calls professionally, solving customer queries, booking play sessions and parties, and facilitating transactions safely over the phone.
- Operated the till system accurately, ensuring correct financial transactions.
- Ensured safety of children by monitoring play areas and equipment regularly.
- Prepared refreshments for children and parents; provided superior customer service.
- Assisted in organising parties and events to ensure memorable experiences for attendees.
- Dealt efficiently with emergency situations, ensuring child welfare at all times.
- Maintained cleanliness of soft play area, contributing to overall health and safety standards.
- Established excellent rapport with parents and guardians, increasing trust in our services.
- Managed difficult situations with tact and diplomacy, resulting in satisfied customers.
- Developed positive relationships with young people, parents and professionals.
- Trained in management, learning how to deploy and manage staff, take responsibility for events and parties as well as cashing and locking up on the opening/closing shifts.
Education
GCSES - English Language, English Literature, Maths, Biology, Chemistry, Physics, Geography, Spanish, BTEC Drama, BTEC Music
Netherwood Academy
Barnsley 09.2015 - 06.2020
A-Levels - English Literature, Psychology, Criminology
Barnsley Sixth Form
Barnsley 09.2020 - 06.2022
Certificate of Higher Education - English
Sheffield Hallam University
Sheffield 09.2022 - 06.2023
Bachelor of Arts - Primary Education (5-11)
Sheffield Hallam University
Sheffield 09.2023 -
Skills
- Stock replenishment
- Cash register operation
- Customer Service
- Superb time management
- Outgoing and enthusiastic
- Speedy decision-making
- Adaptability to changing situations
Timeline
Bachelor of Arts - Primary Education (5-11)
Sheffield Hallam University
09.2023 -
Teaching Assistant (Volunteering)
Wombwell Park Street Primary School
06.2023 - 07.2024
Certificate of Higher Education - English
Sheffield Hallam University
09.2022 - 06.2023
Retail Assistant
Primark
05.2022 - 10.2023
Play Centre Assistant
The Funny Farm
04.2021 - 05.2022
A-Levels - English Literature, Psychology, Criminology
Barnsley Sixth Form
09.2020 - 06.2022
GCSES - English Language, English Literature, Maths, Biology, Chemistry, Physics, Geography, Spanish, BTEC Drama, BTEC Music
Netherwood Academy
09.2015 - 06.2020
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