Overview
Work history
Education
Skills
Languages
Timeline
Waitress

Siyu Luo

London

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

waitress

Baozilnn
London, united kingdom
10.2022 - 02.2024
  • Greet and seat guests, providing menus and assisting with menu recommendations based on guest preferences and dietary restrictions.
  • Take and accurately enter food and beverage orders into the POS system, ensuring special requests and modifications are communicated to the kitchen staff.
  • Serve food and drinks promptly and courteously, maintaining a high level of professionalism and hospitality throughout the dining experience.
  • Handle cash, credit card transactions, and manage guest checks with accuracy and efficiency.
  • Collaborate with kitchen and bar staff to ensure timely delivery of orders and resolve any customer concerns or issues

INTEGRATED MARKETING INTERN

Ogilvy & Mather (China) Shanghai Branch
SHANGHAI, CHINA
08.2020 - 09.2020
  • Assisted Wuliangye Company in arranging brand structure and analyzing differences of subsidiary brands, provided data support for the company's strategic decision on integrating and utilizing internal resources
  • Wrote independently advertising commentary based on Wuliangye's quality and development history
  • Searched and organized materials related to Wuliangye from the official website and papers for the perspective of PEST, and assisted in scheming the company's 70th anniversary celebration
  • Sought and summarized the current status, media contacting conditions, and targeted customer groups of China's driving school market; sort out communication models for Skoda KAROQ, Volkswagen THARU, Geely Boyue, and Roewe RX5

New Media Intern

Beijing Huitong Tianxia Logistics Technology Co.,
BEIJING, CHINA
01.2019 - 02.2019
  • Took charge of analyzing network marketing data; explored the origin of problems and raised solutions
  • Assisted in conducting hot-spots marketing based on marketing trends and company’s products
  • Maintained, operated, and managed company’s official media accounts including WeChat and Headlines

Marketing Intern

Guizhou Kailin Co., Ltd
GUIZHOU, CHINA
07.2018 - 09.2018
  • Assisted in formulating corresponding marketing plans based on monthly market status, and wrote formal commercial reports for new products promotion and cooperation
  • Introduced emerging Internet terminal purchasing channels to customers, completed online transactions of fertilizers, and effectively promotes the diversified development of sales channels
  • Tracked customers’ following demands through random return visit, questionnaire surveys, and on-site surveys, provided data support for the technical team to improve products

Education

Bachelor of Arts - JOURNALISM

Sichuan University (SCU)
CHINA
09.2017 - 06.2021

Master of Arts - Digital Asset and Media Management

King's College London
United Kingdom
09.2021 - 01.2023

Skills

  • Excellent customer service and interpersonal skills, with a friendly and approachable demeanor
  • Proficient in POS systems and handling cash transactions with accuracy
  • Strong organizational abilities, including multitasking and prioritizing tasks in a fast-paced environment
  • Knowledge of food and beverage service etiquette, including wine and menu pairings
  • Team player with the ability to collaborate effectively with coworkers to ensure smooth restaurant operations

Languages

English
Fluent
Chinese (Mandarin)
Native

Timeline

waitress

Baozilnn
10.2022 - 02.2024

Master of Arts - Digital Asset and Media Management

King's College London
09.2021 - 01.2023

INTEGRATED MARKETING INTERN

Ogilvy & Mather (China) Shanghai Branch
08.2020 - 09.2020

New Media Intern

Beijing Huitong Tianxia Logistics Technology Co.,
01.2019 - 02.2019

Marketing Intern

Guizhou Kailin Co., Ltd
07.2018 - 09.2018

Bachelor of Arts - JOURNALISM

Sichuan University (SCU)
09.2017 - 06.2021

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Siyu Luo