Siyona Shetty

• Act as a primary point of contact for customer enquiries, providing updates and support regarding shipments and logistics services.
• Coordinate with drivers, depots and operational teams to ensure customer issues are addressed efficiently and effectively.
• Manage a high volume of telephone and email enquiries while maintaining a professional and customer-focused approach.
• Build positive relationships with customers by delivering clear communication and resolving queries in a timely manner.
• Support service recovery by escalating issues where required and ensuring customers are kept informed throughout the resolution process.

• Process and maintain billing information for assigned clients, ensuring accuracy and attention to detail when handling service and financial data.
• Utilise Microsoft Excel extensively to organise, analyse and manage data, developing efficient workflows through the use of formulas, functions and process improvements.
• Investigate and resolve billing discrepancies by liaising with internal departments and clients to ensure timely and accurate resolution.
• Manage individual workloads independently while consistently meeting deadlines in a fast-paced environment.
• Communicate professionally with customers via email and telephone, responding to queries and providing effective solutions.
• Collaborate with colleagues across departments to support business operations and ensure workloads are completed efficiently during busy periods.
• Assist in the training and onboarding of new employees, providing guidance, checking work accuracy and supporting their development within the team.

• Sorted and organised high volumes of mail and parcels during the Christmas peak period, supporting the efficient movement of items through the distribution network.
• Identified and separated parcels according to destination requirements, helping to ensure accurate routing and minimise delivery errors.
• Prioritised workloads effectively to meet demanding operational deadlines during one of the busiest periods of the year.
• Demonstrated flexibility by supporting multiple stages of the sorting process and adapting quickly to changing operational demands.
• Contributed to the smooth running of daily operations by maintaining productivity and accuracy under pressure.

• I have been working as an export assistant in a fulfillment center. My responsibility was to cater to customers' orders and process shipments. Processing involves entering shipment details into the system, generating the export paperwork and to make sure shipment is accompanied by its export documents. Working in this company as a pick packer has allowed me to manage my time well as orders need to be packed as quickly as possible. Also, be attentive to every detail as I need to ensure an accurate picking and packaging of orders to meet clients requirements. Mostly, I have learned the importance of teamwork as I have worked alongside many hard workers who have helped me work faster and better. I have gained many more skills such as: inventory management, use of warehouse technology, data accuracy, organization skills and safety compliance. This company has encouraged me to keep working well as my hard work has been acknowledged by my boss.
• Types of work duties undertaken: Mix of Pick and packing, data entry.

• Experience involved working in the reception, adding medical data, also observing the work of various divisions within the organization. Have received exceptional recommendations from the surgery for my work ethics, behavior at workplace & punctuality. Miss Dhiraj from the management team also, my mentor during my work experience has reported excellence on my performance including positive attitude
• Types of work duties undertaken: Administration and Clinical work