Balt Staponas
Clitheroe
Summary
BSc (Hons) Biomedical Sciences
A Biomedical science graduate with strong background in biomedical research and laboratory techniques. Demonstrates commitment to collaborative efforts and achieving measurable results. Proficient in molecular biology, data analysis, and experimental design. Known for adaptability and reliability in fast-paced environments.
Experienced with microbial analysis, laboratory techniques, and research methodologies. Knowledge of microbial physiology and laboratory safety, ensuring rigorous and reliable results.
Eager to enhance skills further in a real work environment and commit myself to new challenges.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Walker Fire UK
07.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Bartender Supervisor
Marstons PLC
08.2017 - 02.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
Education
Bachelor of Science - Biomedical Science
Northumbria University
Newcastle, United Kingdom06-2024
A-Levels - Biology, Chemistry, Economics
Rossett School
Harrogate, United Kingdom06-2018
GCSE's - All GCSE's A-C
Rossett High School
Harrogate06-2016
Skills
- Laboratory techniques
- Data analysis
- Research methodology
- Protein purification
- Attention to detail
- Regulatory compliance
- Quality control
- Electrophoresis methods
- Chromatography techniques
- Cell culture techniques
- PCR techniques
- Histopathology
Hobbies
Football (Watching and playing), Walking, Reading and listening to music
Timeline
Customer Service Specialist
Walker Fire UK
07.2024 - Current
Bartender Supervisor
Marstons PLC
08.2017 - 02.2024
Bachelor of Science - Biomedical Science
Northumbria University
A-Levels - Biology, Chemistry, Economics
Rossett School
GCSE's - All GCSE's A-C
Rossett High School
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