Siyma Meah
Cardiff,,United Kingdom
Summary
Dynamic, results-driven professional with strengths in team leadership, people management, and sales environments. Experienced in business development, client and stakeholder engagement, and KPI-driven performance. Highly skilled in strategic planning, staff development, and communication. Following a career break, Now fully prepared to re-enter the workforce and contribute immediately in a fast pace role.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Career Break / Professional Development
Cardiff and Vale College
Cardiff
2025.08 - Current
- Took a planned career break for family responsibilities while continuing professional development.
- Studying a part-time Counselling course, strengthening communication, stakeholder engagement, emotional intelligence and problem-solving skills applicable to corporate and client-facing roles.
Business Relationship Manager/ Area Manager
White Crystal Properties/ Premier Stores
Cardiff
2025.04 - 2025.08
- Built trusted relationships with cross-functional stakeholders; acted as key liaison between business and service providers.
- Captured and prioritized IT demand aligned to strategic and business value; translated technical concepts through workshops and briefings.
- Monitored service performance and KPIs to ensure measurable outcomes.
- Led multiple teams across different areas, improving efficiency through effective delegation and collaboration.
- Coordinated successful marketing campaigns and supported market expansion initiatives.
- Partnered with senior management on operational updates, improvements, and compliance.
- Managed IT support, office operations, and company events.
- Led end-to-end recruitment: candidate evaluation, hiring decisions, onboarding, and team development.
Real Estate Agent
Hafren Properties Ltd
Cardiff
2023.09 - 2025.04
- Represented buyers, sellers, landlords, and tenants in residential and commercial transactions, ensuring compliance and client satisfaction.
- Conducted market analysis and advised on pricing strategies.
- Marketed and listed properties across MLS, digital platforms, and social media; managed viewings and open houses.
- Negotiated offers and contracts, securing favourable terms and smooth closings.
- Prepared and reviewed legal documentation in line with regulations.
- Coordinated with brokers, solicitors, inspectors, and other stakeholders.
- Managed rental properties, inspections, and lettings.
- Maintained CRM records, nurtured client relationships, and generated repeat business and referrals.
Customer Service Advisor
Sainsbury’s
Cardiff
2021.05 - 2023.08
- Resolved customer queries and complaints efficiently, improving satisfaction and loyalty.
- Managed inventory, cash handling, and accurate customer records.
- Drove sales through effective product guidance and rapport-building.
- Collaborated with team members to maintain high service standards during peak hours.
- Trained new staff on customer service procedures and company policies.
Customer Service Team Leader
Argos
Cardiff
2014.09 - 2021.04
- Led customer service team at Argos, driving performance and achieving sales targets.
- Managed staff rotas, team briefings, and training to ensure high service standards.
- Resolved complex customer issues with professionalism, including refunds, exchanges, and replacements.
- Monitored KPIs and provided coaching to support continuous improvement.
- Streamlined operations, cash handling, and daily reconciliations, ensuring accuracy and compliance.
Education
NVQ Level 1 - Sociology, Hairdressing
Cardiff and Vale College
Cardiff 2011.09 - 2014.06
Fitzalan High School
Cardiff 2007.09 - 2011.06
Skills
- Team Leadership & People Management
- Sales & Business Development
- Client Relationship Management
- Stakeholder Engagement
- Territory/Area Management
- Strategic Planning & Execution
- Conflict Resolution & Problem Solving
- Performance Monitoring & KPI Management
- Training, Coaching & Staff Development
- Excellent Verbal and Written Communication
- Time Management & Organisational Skills
- Adaptability & Proactive Decision-Making
- Inventory management
Languages
English
Bengali
References
References available upon request.
Timeline
Career Break / Professional Development
Cardiff and Vale College
2025.08 - Current
Business Relationship Manager/ Area Manager
White Crystal Properties/ Premier Stores
2025.04 - 2025.08
Real Estate Agent
Hafren Properties Ltd
2023.09 - 2025.04
Customer Service Advisor
Sainsbury’s
2021.05 - 2023.08
Customer Service Team Leader
Argos
2014.09 - 2021.04
NVQ Level 1 - Sociology, Hairdressing
Cardiff and Vale College
2011.09 - 2014.06
Fitzalan High School
2007.09 - 2011.06