Summary
Overview
Work history
Education
Skills
Languages
Timeline
Siu Ying Serene Ng

Siu Ying Serene Ng

Stockport

Summary

Motivated Customer Service Officer with 15 years of Airline industry experience. Delivers on team goals through planning and collaboration.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work history

Assistant Officer(Customer Services)

Quality Health Care Medical Centre Ltd
Hong Kong
10.2018 - 04.2019

Customer Services Ambassador(Contract)

Bank of China
Hong Kong
03.2018 - 06.2018

Airport Services Officer

China Airlines Ltd
Hong Kong
11.2006 - 01.2017

Passenger Reception Officer

Jardine Airport Services Ltd
Hong Kong
04.2001 - 07.2006

Waitress

JW Marriott Hotel Hong Kong
Hong Kong
06.1999 - 02.2001

Education

Certificate - Pastry Cook

Employees Retraining Board, Hong Kong
11.2021 - 12.2021

Certificate - Front Office Services

Vocational Training Council, Hong Kong
10.1998 - 02.1999

Certificate - Hotel & Catering Service

Kwun Tong Vocational Training Centre, Hong Kong
09.1997 - 07.1998

Skills

  • Call centre experience
  • Customer service
  • Fluent Cantonese, Mandarin

Languages

English
Upper intermediate
B2
Chinese (Cantonese)
Native
A1
Chinese (Mandarin)
Fluent
A1

Timeline

Employees Retraining Board - Certificate, Pastry Cook
11.2021 - 12.2021
Assistant Officer(Customer Services) - Quality Health Care Medical Centre Ltd
10.2018 - 04.2019
Customer Services Ambassador(Contract) - Bank of China
03.2018 - 06.2018
Airport Services Officer - China Airlines Ltd
11.2006 - 01.2017
Passenger Reception Officer - Jardine Airport Services Ltd
04.2001 - 07.2006
Waitress - JW Marriott Hotel Hong Kong
06.1999 - 02.2001
Vocational Training Council - Certificate, Front Office Services
10.1998 - 02.1999
Kwun Tong Vocational Training Centre - Certificate, Hotel & Catering Service
09.1997 - 07.1998

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Siu Ying Serene Ng