Siu Ying Serene Ng
Stockport
Summary
Motivated Customer Service Officer with 15 years of Airline industry experience. Delivers on team goals through planning and collaboration.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work history
Assistant Officer(Customer Services)
Quality Health Care Medical Centre Ltd
Hong Kong
2018.10 - 2019.04
Customer Services Ambassador(Contract)
Bank of China
Hong Kong
2018.03 - 2018.06
Airport Services Officer
China Airlines Ltd
Hong Kong
2006.11 - 2017.01
Passenger Reception Officer
Jardine Airport Services Ltd
Hong Kong
2001.04 - 2006.07
Waitress
JW Marriott Hotel Hong Kong
Hong Kong
1999.06 - 2001.02
Education
Certificate - Pastry Cook
2021.11 - 2021.12
Certificate - Front Office Services
1998.10 - 1999.02
Certificate - Hotel & Catering Service
1997.09 - 1998.07
Skills
- Call centre experience
- Customer service
- Fluent Cantonese, Mandarin
Languages
English
Upper intermediate
B2
Chinese (Cantonese)
Native
A1
Chinese (Mandarin)
Fluent
A1
Timeline
Employees Retraining Board - Certificate, Pastry Cook
2021.11 - 2021.12
Assistant Officer(Customer Services) - Quality Health Care Medical Centre Ltd
2018.10 - 2019.04
Customer Services Ambassador(Contract) - Bank of China
2018.03 - 2018.06
Airport Services Officer - China Airlines Ltd
2006.11 - 2017.01
Passenger Reception Officer - Jardine Airport Services Ltd
2001.04 - 2006.07
Waitress - JW Marriott Hotel Hong Kong
1999.06 - 2001.02
Vocational Training Council - Certificate, Front Office Services
1998.10 - 1999.02
Kwun Tong Vocational Training Centre - Certificate, Hotel & Catering Service
1997.09 - 1998.07