Siu Ying Serene Ng
Stockport
Summary
Motivated Customer Service Officer with 15 years of Airline industry experience. Delivers on team goals through planning and collaboration.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work history
Assistant Officer(Customer Services)
Quality Health Care Medical Centre Ltd
Hong Kong
10.2018 - 04.2019
Customer Services Ambassador(Contract)
Bank of China
Hong Kong
03.2018 - 06.2018
Airport Services Officer
China Airlines Ltd
Hong Kong
11.2006 - 01.2017
Passenger Reception Officer
Jardine Airport Services Ltd
Hong Kong
04.2001 - 07.2006
Waitress
JW Marriott Hotel Hong Kong
Hong Kong
06.1999 - 02.2001
Education
Certificate - Pastry Cook
11.2021 - 12.2021
Certificate - Front Office Services
10.1998 - 02.1999
Certificate - Hotel & Catering Service
09.1997 - 07.1998
Skills
- Call centre experience
- Customer service
- Fluent Cantonese, Mandarin
Languages
English
Upper intermediate
B2
Chinese (Cantonese)
Native
A1
Chinese (Mandarin)
Fluent
A1
Timeline
Employees Retraining Board - Certificate, Pastry Cook
11.2021 - 12.2021
Assistant Officer(Customer Services) - Quality Health Care Medical Centre Ltd
10.2018 - 04.2019
Customer Services Ambassador(Contract) - Bank of China
03.2018 - 06.2018
Airport Services Officer - China Airlines Ltd
11.2006 - 01.2017
Passenger Reception Officer - Jardine Airport Services Ltd
04.2001 - 07.2006
Waitress - JW Marriott Hotel Hong Kong
06.1999 - 02.2001
Vocational Training Council - Certificate, Front Office Services
10.1998 - 02.1999
Kwun Tong Vocational Training Centre - Certificate, Hotel & Catering Service
09.1997 - 07.1998
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