Estelle GODARD
London,UK
Summary
Attentioned to detail. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Customer Services and Sales Agent
Goldentours
London, UK
02.2023 - Current
- Informed customers of promotions and special offers to increase sales and revenue more than 10 tickets by day
- Studied competitors to investigate sales strategies and behaviour, devising innovative selling tactics
- Practised upsell and cross-sell promotions to increase profits, provided informations for directions and activities in London
Customer Service Associate
Armatis
Paris, France
02.2020 - 12.2022
- Answered 120 inbound telephone calls and emails per day to provide customers with accurate product information
- Worked on salesforce, Nissan's after-sales service, informed and advised customers on repairs, guarantee and spare parts sales
- Adviced to private and professional clients on time savings accounts, profit-sharing and incentive schemes, 100 inbound calls per day
- Assisted customers in explaining product range
- Advised existing and prospective clients on different insurance policies
Trainee Executive Assistant
Vibra hotels group
Ibiza, Spain
03.2019 - 09.2019
- Greeted visitors, 50 checked-in and checked-out per day, handled their inquiries, referred customers to appropriate staff, scheduled appointments, performed general office duties, recorded the personal data of customers on the reservation software, responded to customer's comments on the different channels manager: tripadvisor and booking.com, google.
- assisted the director, the chief of reception and the restaurant manager
- checked the restaurant's guest list and sold half-board, drinks.
- Created and maintained administrative reports and spreadsheets for rooms furnitures purposes
- Managed the bookings for the restaurant, and check the customers' list for the housemaids.
- Used Microsoft Word and other software tools to create documents and clear communications.
Receptionist remote
Charlestown
Paris, France
04.2018 - 09.2018
- Managed companies general correspondence through email and more than 80 phone calls per day forwarding enquiries to relevant employees
- Directed clerical tasks including copying, faxing and file management
- Assisted with set up of ID card and access permissions following site security practices.
Trainee sales representative
Faré travel, Citysightseeing , Smilair
Paris, France
05.2016 - 10.2017
- Managed more than 50 bookings per day, reservations, invoices and conducted researches to identify customers' needs
- Captured customer data on internal database
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion
- Accompanied more than 250 passengers, provided information at check-in, boarding gates, screening stations
- Provided passengers with air safety instructions through the customs area
- Worked flexible hours, covering nights, weekends and bank holidays.
Receptionist, waitress
Australia, Auckland university
Australia, New Zealand
10.2012 - 10.2015
- Greeted international guests, checked-in and checked-out, managed reservations, memberships and tickets, provided information on activities
- Monitored building security, updated logs and issued visitor badges
- Prepared and served at least 50 coffees, espresso drinks and cocktails to provide beverages varieties and options
- Picked and packed around 150 fruits and vegetables as a woofer
Commercial Bank Customer Advisor
Acticall
Paris, France
09.2011 - 08.2012
- Advised and opposed around 200 bank cards for theft, loss, renewal of bank cards
- Informed customers about banking services and procedures
- Handled high-volume telephone calls to address and resolve customer queries
- Prepared necessary forms to complete transactions.
Receptionist remote
Penelope, Ceritex
Paris, France
02.2006 - 08.2011
- Answered 200 both internal and external calls efficiently, dealing with matters or transferring to relevant departments when required
- Trained junior receptionists in tasks, including call management, switchboard operations, customer service techniques and best practices
- Used excellent multitasking skills to manage numerous tasks at once, including typing , answering questions, taking notes and finding information
- Admitted guests into buildings to control site access.
Education
Bachelor of international sales - management
Cergy University
Paris 09.2018 - 09.2019
Diploma of Higher Education - Sales and management
Greta school
Paris, France 03.2016 - 08.2017
Skills
- Sales development, appointment setting
- Customer portfolio management, btob and btoc customer relations
- Control of service and priorities
- Call centre experience
- Point of Sale systems
- Data entry
- Salesforce CRM
- Quality Control
- Stockroom procedures
- Customer relations
- Communication skills
- Marketing
- Social media marketing
- Problem-solving
- Team building
- Time management
Languages
French
Native language
English
Advanced
C1
Spanish
Intermediate
B1
German
Beginner
A1
Timeline
Customer Services and Sales Agent
Goldentours
02.2023 - Current
Customer Service Associate
Armatis
02.2020 - 12.2022
Trainee Executive Assistant
Vibra hotels group
03.2019 - 09.2019
Bachelor of international sales - management
Cergy University
09.2018 - 09.2019
Receptionist remote
Charlestown
04.2018 - 09.2018
Trainee sales representative
Faré travel, Citysightseeing , Smilair
05.2016 - 10.2017
Diploma of Higher Education - Sales and management
Greta school
03.2016 - 08.2017
Receptionist, waitress
Australia, Auckland university
10.2012 - 10.2015
Commercial Bank Customer Advisor
Acticall
09.2011 - 08.2012
Receptionist remote
Penelope, Ceritex
02.2006 - 08.2011