Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Siti (Yenny)Yuniarti Mutti

Siti (Yenny)Yuniarti Mutti

Receptionist
North Shields,North Tyneside

Summary

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry, and database administration. Focused and dependable with outstanding client communication. Very friendly delivering customer service and administrative excellence in all facets of clerical support and public interaction. Service-orientated administrative professional accomplished in maintaining neat, organized reception spaces for staff and guests.

Overview

12
12
years of professional experience

Work History

Receptionist

Royal Spa
Manama, Bahrain
01.2005 - 12.2008
  • Kept the reception area clean and neat to give members & visitors a positive impression of the Royal Spa.
  • Screened and verified visitor IDs, maintaining the security of personnel and office environment.
  • Reduced waiting times through effective time and resource management.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.

Head Waitress

Trader Vics, Ritz Carlton
Manama, Bahrain
11.1999 - 01.2005
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.
  • Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
  • Managed new and existing reservations using computer software or applications.

Waitress

Four Seasons
Jakarta, Indonesia
01.1997 - 01.1999
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays.
  • Performed bar closing duties, thoroughly cleaning, sanitizing, and replenishing stock.

Education

Certificate of Higher Education - Hospitality Industry

Jakarta Vocational School
Jakarta, Indonesia
01/1994 - 01/1997

Skills

  • Attention to detail
  • Punctual
  • Personable and outgoing
  • Customer-service orientated
  • Client retention strategies
  • Customer service
  • Organization and efficiency
  • Customer and client relations
  • Telephone skills
  • Meticulous and organized
  • Interpersonal communications

Languages

English
Fluent
Indonesian
Native

Timeline

Receptionist

Royal Spa
01.2005 - 12.2008

Head Waitress

Trader Vics, Ritz Carlton
11.1999 - 01.2005

Waitress

Four Seasons
01.1997 - 01.1999

Certificate of Higher Education - Hospitality Industry

Jakarta Vocational School
01/1994 - 01/1997

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