SiSi Omar
London,London
Summary
Accomplished professional with extensive expertise in donor database management and financial budgeting within non-profit organisations. Demonstrates proficiency in fundraising software, including Tessitura CRM and Raiser's Edge, to enhance donation administration and donor relationship management. Skilled in public relations, community outreach, and digital campaigning to effectively promote social media initiatives. Committed to leveraging skills in budget administration and database management to drive impactful community engagement and support organisational goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Membership administrator
RSPB
London, City of London
08.2021 - 11.2024
- Managed event logistics, contributing to smooth and successful functions.
- Contributed to better organisation by creating comprehensive reports on membership statistics and trends.
- Improved overall membership experience to increase retention rates via proactive communication and feedback solicitation.
- liaised closely with finance department for accurate tracking of membership fees and dues.
- Ensured members' records were up-to-date with meticulous data management.
Membership Development officer
RSPB
London, City of London
04.2019 - 07.2021
- Represented the organisation at networking events strengthening ties within the industry
- Worked closely with volunteers during fundraising events ensuring smooth operation of all activities.
- Managed member account modifications, including updates and cancellations, via effective email communication.
- Oversaw the seamless online onboarding process for new members, ensuring accurate application processing and appropriate allocation to relevant divisions and departments.
- Maintained and regularly updated detailed membership records in a customized system.
Team leader
Marie Curie
London, City of London
03.2017 - 01.2019
- Developed strategies for improved performance level across the team.
- Implemented new working methods which improved overall efficiency of the team operations.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Reduced staff turnover with an effective motivation strategy.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Street Fundraiser
Marie Curie
London, City of London
06.2016 - 02.2017
- Engaged with pedestrians for increased fundraising efforts.
- Handled objections calmly and professionally to retain potential donors' interest.
- Utilised persuasive communication skills to secure donations.
- Enhanced public awareness by explaining charity goals and initiatives.
- Travelled to different locations to expand outreach efforts.
Education
Bachelor of Arts - Film
University of Greenwich
London 10.2014 - 05.2017
Skills
- Donor database management
- Financial budgeting
- Non-Profit organisations knowledge
- Fundraising software proficiency
- Database management
- Public Relations
- Tessitura CRM
- Donation administration
- Salesforce software
- Community Outreach
- Digital campaigning
- Budget administration
- Donor relationship management
- Raiser's edge
- Social media promotion
Timeline
Membership administrator
RSPB
08.2021 - 11.2024
Membership Development officer
RSPB
04.2019 - 07.2021
Team leader
Marie Curie
03.2017 - 01.2019
Street Fundraiser
Marie Curie
06.2016 - 02.2017
Bachelor of Arts - Film
University of Greenwich
10.2014 - 05.2017
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