Emma Breed
Rugby,WAR
Summary
Diligent Membership Administrator, aiding smooth-running Leisure membership operations for consistent company growth against targets, as well as ensuring retention of current members. Demonstrating expert communication, organisation and administrative skill to effectively support customer service teams in consistently increasing new member sign-ups.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Membership Administrator
CVLife
Coventry, U.K
03.2024 - 07.2025
- Administrator for all Lifestyles memberships across five sites
- Ensured members' records were up-to-date with meticulous data management.
- Monitored incoming emails and post, facilitating timely responses to members' requests or concerns.
- liaised closely with finance department for accurate tracking of membership fees and dues.
- Maintained a comprehensive database of members with attention to detail and accuracy.
- Contributed to better organisation by creating comprehensive reports on membership statistics and trends.
Duty Manager
The Wave Coventry/Xcel Leisure Centre (CVLife)
Coventry, U.K
09.2021 - 03.2024
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Handled cash transactions accurately for financial integrity.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Delivered excellent customer service through effective communication skills.
- Executed emergency response protocols for safe, secure and compliant environment.
Waterpark Supervisor
The Wave Coventry (CVLife)
Coventry
05.2019 - 03.2024
- Managing a team of staff in the operation of waterpark sessions, which include leading and training lifeguards and waterpark assistants; conducting health and safety checks and helping resolve issues during sessions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Customer Services Advisor
The Wave Coventry/The Alan Higgs Centre/Xcel Leisure Centre (CVLife)
Coventry, U.K
08.2014 - 03.2024
- Handled customer queries via telephone and email, ensuring clear communication.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Ensured smooth transactions with the use of up-to-date POS systems.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Production Floor Runner
Phoenix Rise (BBC Studios)
09.2023 - 09.2023
- Managed errands off-set efficiently, reducing downtime between shoots..
- Improved communication with floor manager by passing relevant information from crew members.
- Assisted in crowd control during public location shoots, ensuring safety protocols were upheld.
- Worked closely with all departments on set; improved overall workflow efficiency..
Education
BA - Film & Television with History
Nottingham Trent University
01.2014 - 01.2017
MA - Film Studies
University of Kent
01.2018 - 01.2020
Skills
- Research
- Teamwork
- Communication (verbal, written)
- Problem Solving
- Time Management
- Membership database handling
- Microsoft Office adept
- Administration tasks
- Data processing
- Transaction handling
- Record management
Websites
Timeline
Membership Administrator
CVLife
03.2024 - 07.2025
Production Floor Runner
Phoenix Rise (BBC Studios)
09.2023 - 09.2023
Duty Manager
The Wave Coventry/Xcel Leisure Centre (CVLife)
09.2021 - 03.2024
Waterpark Supervisor
The Wave Coventry (CVLife)
05.2019 - 03.2024
MA - Film Studies
University of Kent
01.2018 - 01.2020
Customer Services Advisor
The Wave Coventry/The Alan Higgs Centre/Xcel Leisure Centre (CVLife)
08.2014 - 03.2024
BA - Film & Television with History
Nottingham Trent University
01.2014 - 01.2017
Similar Profiles
Joanna AntolecJoanna Antolec
Assistant Dog Groomer - Volunteering at Happy PawsAssistant Dog Groomer - Volunteering at Happy Paws
Dana GrunertovaDana Grunertova
First line manager at DHL Supply ChainFirst line manager at DHL Supply Chain
Thembie NgubeniThembie Ngubeni
R2R Manager at DMG MediaR2R Manager at DMG Media
Nozipho MemelaNozipho Memela
Membership Administrator at Afrocentric WorkcareMembership Administrator at Afrocentric Workcare
Tandokazi XunduTandokazi Xundu
Membership Administrator at Ambledown Financial ServicesMembership Administrator at Ambledown Financial Services