ANGELO ANTONIO SALVEMINI
London,Islington
Summary
Experienced Restaurant Manager with 8+ years leading high-volume, luxury hospitality operations across London and the USA. Proven track record in delivering exceptional guest experiences, increasing revenue, training high-performing teams, and optimising daily operations. Skilled in POS & booking systems (Toast, TISSL, Lightspeed, 7Rooms), P&L understanding, staff scheduling, and VIP service management. Recognised for strong leadership, team culture development, and consistently maintaining high customer satisfaction scores.
Overview
12
12
years of professional experience
Work history
Restaurant General Manager
Crazy Pizza East Hampton
New York
06.2025 - 11.2025
- Work directly with the Director of Operations to ensure smooth daily operations.
- Coordinate bookings and floor flow using 7Rooms, maximising seating efficiency and revenue.
- Lead recruitment, training, development, and performance reviews for front-of-house teams.
- Oversee full use of the Toast operating system.
- Manage staff rotas via Harry’s system and ensure labour targets are met.
- Lead shifts, ensure service standards, and maintain operational excellence during high-volume trade.
- Support the business in understanding and improving overall P&L performance.
- Monitor online reviews and implement improvements to enhance customer experience.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Identified areas of improvement through regular performance reviews.
- Trained team members to deliver exceptional customer service.
Restaurant manager
Inca London Restaurant
London, UK
10.2023 - 06.2025
- Recruited and developed a high-performance team through structured training and coaching.
- Led busy service operations, ensuring flawless customer experience delivery.
- Full administrative and operational control of Lightspeed POS and system interfaces.
- Managed staff schedules using OpSyte, ensuring optimal labour distribution.
- Supported P&L reviews, identifying opportunities to improve cost control and performance.
- Oversaw guest satisfaction, complaint resolution, and VIP service management.
- Trained new team members, enhanced service quality.
- Coordinated events and parties to increase restaurant revenue.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
Restaurant manager
Crazy pizza Marylebone
London, UK
05.2021 - 10.2023
- Managed full front-of-house operations in a high-volume luxury dining environment.
- Oversaw TISSL POS, ensuring seamless operational flow across FOH and BOH.
- Handled supplier negotiations and beverage inventory management using STO System.
- Delivered staff training in upselling, service excellence, and guest engagement.
- Led shifts and supported P&L interpretation to improve operational efficiency.
- Improved customer satisfaction through feedback trends and quality service initiatives.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Increased table turnover rate with efficient floor management.
- Planned menu changes seasonally for fresh dining options throughout the year.
Assistant Manager
Crazy pizza Marylebone
London, UK
02.2020 - 05.2021
- Supported talent acquisition and onboarding of new team members.
- Coached teams in customer service, guest experience, and problem-solving.
- Responsible for staff scheduling and ensuring appropriate resource allocation.
- Managed beverage procurement processes using STO System.
- Performed cash-up procedures on TISSL and online systems.
- Assisted the Restaurant Manager in daily operations and staff development.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
Head Waiter
Crazy pizza Marylebone
London, UK
06.2019 - 02.2020
- Achieved personal KPIs for guest satisfaction in a VIP service environment.
- Led floor teams when supervisors were absent.
- Ensured smooth FOH operations, including station management and cash-up.
- Trained new staff members, promoting consistent service standards across the team.
- Assisted in menu development for improved guest satisfaction.
- Increased customer satisfaction by delivering prompt, courteous service.
Waiter
Caldesi in Marylebone
London, UK
10.2017 - 05.2019
- Delivered high-quality service in a combined restaurant and cookery school environment.
- Handled customer assistance, upselling, and bar/café service.
- Performed cash handling via TISSL and ensured proper equipment maintenance.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
Chef de rang
Hotel Scialì
Vieste
05.2017 - 09.2017
- Responsible taking order and looking after a station
- Provided good customer service
- Client assistance for decision
- Promoting up selling
- Responsible for cafeteria and basic cocktails
Waiter
Ristorante 95
Barletta
05.2014 - 05.2017
- Responsible of taking order
- Client assistance for decision
- Taking reservations by phone
- Responsible set up floor following table plan
Education
Hospitality diploma -
I.P.S.S.E.O.A.Margherita di Savoia
ITALY, PUGLIASkills
- Leadership
- People Management
- Motivational Leadership
- Service Management
- Inclusive Team Cultures
- Strong Decision-Making
- Human Resources
- Inductions & Training
- Employee Engagement
- Mentoring & Coaching
- Performance Appraisals
- Customers
- Customer Service
- Customer Experience
- Satisfaction & Feedback
- Escalation & Complaint Handling
- Business Management
- Team Management
- Staff Scheduling
- Performance Coaching
- Collaborative
- Adaptable
- Ambitious
LANGUAGES
Italian – Native
English – Fluent
Timeline
Restaurant General Manager
Crazy Pizza East Hampton
06.2025 - 11.2025
Restaurant manager
Inca London Restaurant
10.2023 - 06.2025
Restaurant manager
Crazy pizza Marylebone
05.2021 - 10.2023
Assistant Manager
Crazy pizza Marylebone
02.2020 - 05.2021
Head Waiter
Crazy pizza Marylebone
06.2019 - 02.2020
Waiter
Caldesi in Marylebone
10.2017 - 05.2019
Chef de rang
Hotel Scialì
05.2017 - 09.2017
Waiter
Ristorante 95
05.2014 - 05.2017
Hospitality diploma -
I.P.S.S.E.O.A.Margherita di Savoia