SIRAN JAVIER
JOHOR BAHRU
Summary
Proactive team player focused on fostering positive working relationships. Supports team success by taking on additional tasks and participating in team-building activities. Demonstrates effective communication and conflict resolution skills in high-pressure situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
MCDONALD'S
SERVICE CREW
JOHOR BAHRU, MALAYSIA
06.2024 - 11.2025
- Assisted customers with food and beverage orders at a fast-paced restaurant
- Served food and beverages to customers efficiently
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Diploma of Higher Education - F&B
MERIT SKILLS ACADEMY
Johor Bahru, 012018
Skills
- Customer engagement
- Effective communication
- Team collaboration
- Conflict resolution
Languages
English
Intermediate
B1
Certification
- Chartered [Area of certification]
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
Additional Information
- PROVIDES CUSTOMER NEEDS AND HANDLE THEM POLITELY
- MAKE CUSTOMER CALM WHILE THEIR ORDERS DELAYED
Timeline
MCDONALD'S
SERVICE CREW
06.2024 - 11.2025
Diploma of Higher Education - F&B
MERIT SKILLS ACADEMY