Siobhan Harrison-Cropper
Creswell,Derbyshire
Summary
Accomplished professional with expertise in time management efficiency, inventory control systems, and performance monitoring. Demonstrates proficiency in workflow coordination and health and safety compliance, ensuring adherence to regulations while optimising operations planning. Skilled in staff management, recruitment and training, with a strong focus on employee development and motivation techniques. Adept at crisis handling and emergency response planning, contributing to site security management and evacuation procedures. Committed to enhancing customer service through effective communication proficiency and team leadership.
Overview
24
24
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work history
Operations Admin
GXO B&Q
Worksop
2025.09 - 2026.01
- Support the day-to-day running of operations, ensuring smooth workflow across departments.
- Perform stock and systems support, troubleshooting discrepancies and maintaining accuracy.
- Step up in the absence of shift managers or team leaders to maintain team leadership and operational flow.
- Confidently use CSnx to support the department operational and from a stock and systems point of view.
- Conduct accuracy checks for click & collect and consumables, ensuring order integrity.
- Resolve missing item orders through investigation and process improvement.
- Oversee inbound delivery intake and coordinate efficient handling of goods.
- Prioritised tasks effectively during high-pressure situations.
- Maintained clean and organised workspace for maximised productivity.
- Facilitated communication between different departments for improved company-wide collaboration.
Night Shift Manager
J Sainsbury Plc
Dronfield
2015.04 - 2025.06
- Lead a team ranging from 10-45 night shift colleagues to consistently meet and exceed operational targets, also oversee/lead a team of CDA’s to ensure range reviews and planograms are completed efficiently.
- Implement and monitor health and safety protocols, reducing workplace incidents and improving compliance.
- Manage rotas, holidays, and absences to ensure continuous coverage and productivity.
- Deliver training on safe equipment and machinery use, improving confidence and adherence to safety standards.
- Collaborate with delivery teams to enhance yard safety and streamline goods-in processes.
- Collaborated with management on strategic planning and goal setting.
- Ensured compliance with safety regulations for a secure working environment.
- Managed night shift operations, ensuring smooth running of the business.
- Developed contingency plans to handle unexpected situations effectively.
- Delegated tasks fairly amongst staff members, promoting teamwork and efficiency.
- Implemented inventory checks to avoid stock shortages.
- Monitored cash handling procedures ensuring accuracy in financial transactions.
- Trained new employees on company policies and procedures, guaranteeing standards were met.
- Resolved conflicts between employees immediately, maintaining a harmonious work environment.
- Assessed performance of staff and provided feedback for improvement.
- Maintained communication channels with day staff, promoting seamless operations.
- Oversaw deliveries and supplies to enable smooth, efficient department workflow.
Trading Assistant/Team Leader – Shift
J Sainsburys Plc
Crystal Peaks
2009.09 - 2015.04
- Achieve and maintain timed targets and KPIs.
- Deliver and maintain high standards.
- Resolve any performance or behavioral issues following the correct process.
- Train, Support, and Coach colleagues, in multiple areas, including replenishment, rotation, stock control and equipment used.
- Lead team in absence of manager.
- Unload and load multiple trailers daily.
- Maintain accuracy with date rotation on perishable items.
- Housekeeping – clean as you go.
- Adhere to H&S when using MHE’s used on shift.
- Keeping good time management, with regards to replenishment and targets.
- Handled multiple projects simultaneously demonstrating exceptional multitasking prowess.
- Streamlined communication channels, fostering a more efficient working environment.
Pharmacy Team Leader/Dispensing Assistant
J Sainsburys Plc
2007.04 - 2009.09
- Day to day running of dept.
- Manage rotas, holidays, and absence, of both colleagues and locum pharmacists.
- Conduct regular stock counts, for records and re-ordering.
- Accurately follow the dispensing process to reduce the risk of serious mistakes.
- Deal with customer enquiries regarding minor ailments.
- Maintain safe and secure storage and access to controlled drugs.
- Encouraged open communication, fostering a positive work culture.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Fostered a high-performing environment to drive productivity and quality.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Increased team cohesion by implementing regular feedback sessions.
- Developed strategies for improved performance level across the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Upskilled team members by planning and delivering training workshops.
Customer Service Assistant/Trading Assistant
J Sainsburys Plc
Crystal Peaks
2002.04 - 2007.04
- Following the process for cash handling, both on the front end and when doing a flight.
- Data protection when working on the customer service desk.
- Dealing with customer enquiries and complaints.
- Adhering to age restriction laws and policy, on both the front end and shop floor.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Prioritised tasks during busy periods for maximised productivity .
- Improved efficiency at checkout by mastering POS system operations quickly.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Education
GCSEs - English
Westfield Comprehensive
Sheffield 1995.08 - 2001.03
GCSEs - Science
Westfield Comprehensive
Sheffield 1995.08 - 2001.03
GCSEs - Maths
Westfield Comprehensive
Sheffield 1995.08 - 2001.03
A-Levels - English
Sheffield College
Sheffield 2007.03 - 2009.03
A-Levels - Science
Sheffield College
Sheffield 2007.03 - 2009.03
NVQ Level 3 - Maths
Sheffield College
Sheffield 2007.03 - 2009.03
Skills
- Time management efficiency
- Inventory control systems
- Performance monitoring
- Workflow coordination
- Health and Safety regulations
- Scheduling expertise
- Communication proficiency
- Safety consciousness
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Understanding of employment law
- HR policies enforcement
- Knowledge of labour laws
- Employees coaching
- Workload distribution
- Staff motivation techniques
- Task prioritisation
- Crisis handling
- Operations planning
- Emergency response planning
- KPI management
- Staff management
- Site security management
- Recruitment and training
- Evacuation management
- Employee training and development
Certification
Personal Licence Holder
Languages
English
Fluent
Spanish
Upper intermediate
Thai
Elementary
Timeline
Operations Admin
GXO B&Q
2025.09 - 2026.01
Night Shift Manager
J Sainsbury Plc
2015.04 - 2025.06
Trading Assistant/Team Leader – Shift
J Sainsburys Plc
2009.09 - 2015.04
Pharmacy Team Leader/Dispensing Assistant
J Sainsburys Plc
2007.04 - 2009.09
A-Levels - English
Sheffield College
2007.03 - 2009.03
A-Levels - Science
Sheffield College
2007.03 - 2009.03
NVQ Level 3 - Maths
Sheffield College
2007.03 - 2009.03
Customer Service Assistant/Trading Assistant
J Sainsburys Plc
2002.04 - 2007.04
GCSEs - English
Westfield Comprehensive
1995.08 - 2001.03
GCSEs - Science
Westfield Comprehensive
1995.08 - 2001.03
GCSEs - Maths
Westfield Comprehensive
1995.08 - 2001.03