Sinead Atkinson
Grantham,Lincs
Summary
Accomplished logistics coordinator with a strong background in operational optimisation and staff rota arrangement. Demonstrates expertise in visual merchandising insight and promotions coordination, driving key performance indicators through excellent customer service. Proficient in retail software usage, store security measures, and health and safety regulations. Committed to enhancing retail operations and achieving organisational goals.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
Lead Counsellor and administrator
Umbrella Counselling
Grantham, Lincs
2021.09 - 2026.02
- Advocated on behalf of clients to secure resources and support services.
- Assisted clients in coping with traumatic events, fostering resilience.
- Monitored client progress regularly by conducting follow-up meetings.
- Participated in professional development training for skill enhancement.
- Conducted initial intake interviews to establish treatment goals.
- Managed confidential client records, ensuring privacy and security.
- Established trusting relationships with clients, promoting open communication.
Volunteer Counsellor
Childline
Nottingham
2018.03 - 2022.03
- Provided emotional support, leading to increased self-esteem among clients.
- Maintained confidentiality of client information; demonstrating professional ethics and respect.
- Advised on resources available within the community, thus enabling access to additional support systems if needed.
- Kept accurate record of sessions as per regulatory guidelines ensuring accountability and transparency.
- Assisted clients in exploring feelings with active listening techniques.
Store Manager
Claire's Accessories
Grantham and Newark, Lincs
2002.04 - 2017.10
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained an organised stock room for easy accessibility of goods.
- Streamlined operations to maximise efficiency and minimise waste.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Assisted customers in locating products around the shop floor promptly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Education
Level 4 Diploma - Counselling
Grantham College
Grantham 2020.01 - 2022.12
Level 2 and 3 Diploma - Counselling
Grantham College
Grantham, Lincolnshire /2018 - /2020
GCSEs -
Central School
GranthamSkills
- Logistics co-ordination
- Staff rota arrangement
- Visual merchandising insight
- Promotions coordination
- Scheduling employees
- Operational optimisation
- Retail software usage
- Store security measures
- Health and Safety regulations
- Excellent Customer Service
- Driving KPI's
Timeline
Lead Counsellor and administrator
Umbrella Counselling
2021.09 - 2026.02
Level 4 Diploma - Counselling
Grantham College
2020.01 - 2022.12
Volunteer Counsellor
Childline
2018.03 - 2022.03
Store Manager
Claire's Accessories
2002.04 - 2017.10
Level 2 and 3 Diploma - Counselling
Grantham College
/2018 - /2020
GCSEs -
Central School