ANNA GUZIK
Southampton,UK
Summary
Dedicated professional with a strong focus on customer satisfaction and sales enhancement within the retail industry. Demonstrates outstanding patience and efficient organisation, ensuring health and safety adherence and accurate till operations. Skilled in supply replenishment and manual dexterity, aiming to leverage expertise to drive business success and maintain high standards of service.
Experienced retail professional focused on delivering exceptional customer service and smooth transaction processes. Achieves high customer satisfaction through quick problem-solving and strong communication skills. Capable of handling high-volume transactions with accuracy and maintaining friendly, welcoming environment.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Retail cashier
BIEDRONKA FOODS LTD
Southampton
2025.11 - 2026.02
- Maintained clean and orderly till area, ensuring smooth operations.
- Managed returns and exchanges to ensure customer satisfaction.
- Established rapport with customers through friendly interaction, fostering loyalty.
- Resolved customer complaints with effective communication skills.
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Collaborated with team members to meet store goals.
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
- Administered cash drawer, demonstrating strong financial responsibility.
- Completed opening and closing procedures each day.
- Assisted customers to locate obscure items on shop floor.
- Checked notes carefully to spot counterfeit currency.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped meet business needs by working extra shifts.
- Helped customers to pack away shopping for improved customer experience.
- Displayed and restocked merchandise by following brand guidelines.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Checked customer ID when selling age-restricted items, following store policy.
Shop assistant
Twój Sklep Ltd.
Southampton, UK
2020.02 - 2025.08
- Serving customers
- Being responsible for processing cash and card payments
- Stocking shelves
- Being responsible for orders
- Handled cash register efficiently, ensuring accurate transactions.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Assisted in inventory counts, maintaining accurate records.
- Managed stock levels on shop floor for continuous product availability.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Collaborated effectively with team members during busy periods.
- Built rapport with frequent shoppers to foster loyal customer base.
- Greeted every customer warmly, promoting friendly atmosphere.
- Conducted price checks at request of customers for clear communication on cost.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Updated window displays regularly for fresh store appeal.
- Upheld company policies whilst dealing with returns and exchanges.
Second Chef
HC One
Chandler's Ford
2019.06 - 2020.01
- Helping in the preparation and design of all food
- Ensuring the kitchen operates in a timely way that meets our quality standards
Cashier
B1 Supermarket
Olsztyn
2018.11 - 2019.05
Chef
HC One
Chandler's Ford
2017.06 - 2018.10
- Preparing meals according to food preparation procedures
- Serving meals (breakfast, lunch, dinner)
- Being responsible for orders and keeping canteen records
Kitchen assistant
HC One
Chandler's Ford
2016.06 - 2018.10
- Assisting in food preparation
- Serving meals
- Keeping the kitchen clean
- Stocking shelves
- Keeping the products fresh
Cleaner
HC One
Chandler's Ford
2016.03 - 2016.06
- Keeping the nursing home clean (cleaning the rooms, toilets, washing the carpets)
Cleaner
No More Housework Ltd.
Southampton
2014.06 - 2016.03
- Cleaning private houses, offices and nurseries
Shop assistant
Baltic Supermarket Ltd.
Southampton
2015.06 - 2016.01
- Serving customers
- Stocking shelves
- Being responsible for orders
Cleaner
City Cleaning
Southampton
2010.05 - 2011.10
- Keeping the students’ halls of residences clean (hoovering, dusting)
Cashier
Real Supermarket
Olsztyn
2008.10 - 2009.07
Bartender
Avokado Club
2008.10 - 2009.05
- Serving drinks
- Preparing meals
Education
Commerce technician
ZSZ Brodnica
Brodnica, Poland 2006.09 - 2008.06
Skills
- Retail industry awareness
- Outstanding patience
- Customer satisfaction focus
- Sales enhancing
- Efficient organisation
- Health and Safety adherence
- Supply replenishment
- Till accuracy
- Manual dexterity
Certification
- Manual handling HC-One
- Nutrition and hydration HC-One
- Catering safety HC-One
- Safeguarding HC-One
- Emergency procedures HC-One
- Infection control HC-One
- Food safety HC-One
- Control of substances hazardous to health HC-One
- Equality and diversity HC-One
Languages
English B1
Polish Mother tongue
References
References available upon request
Interests
Cooking, reading, travelling
Timeline
Retail cashier
BIEDRONKA FOODS LTD
2025.11 - 2026.02
Shop assistant
Twój Sklep Ltd.
2020.02 - 2025.08
Second Chef
HC One
2019.06 - 2020.01
Cashier
B1 Supermarket
2018.11 - 2019.05
Chef
HC One
2017.06 - 2018.10
Kitchen assistant
HC One
2016.06 - 2018.10
Cleaner
HC One
2016.03 - 2016.06
Shop assistant
Baltic Supermarket Ltd.
2015.06 - 2016.01
Cleaner
No More Housework Ltd.
2014.06 - 2016.03
Cleaner
City Cleaning
2010.05 - 2011.10
Cashier
Real Supermarket
2008.10 - 2009.07
Bartender
Avokado Club
2008.10 - 2009.05
Commerce technician
ZSZ Brodnica
2006.09 - 2008.06