Simran Pandey
GREENFORD,United Kingdom
Summary
Healthcare professional with over one year of experience as a healthcare assistant and a recent MSc in Healthcare Leadership (UK). Multilingual team player with strong interpersonal skills and a commitment to delivering high-quality care. Proven ability to contribute effectively to team objectives and enhance patient outcomes.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Care worker
Sycamore Lodge – Minster Care Group Ltd
Acton, london
05.2024 - Current
- Provided compassionate, person-centred care to elderly residents, including those with dementia.
- Enhanced patient comfort by providing personal care services, including bathing, dressing, toileting, feeding, and mobility support.
- Provided dedicated care in nursing unit, supporting bed-bound residents with complex physical needs and personal care.
- Planned and served meals for elderly residents, strictly following prescribed dietary orders.
- Monitored residents' health and reported changes to senior staff.
- Offered emotional support and companionship, improved mental well-being.
- Maintained accurate care records in line with CQC standards.
- Followed infection control and health & safety protocols.
- Supported care plan delivery in collaboration with healthcare teams.
RECEPTIONIST/CUSTOMER SERVICE
Shinobi Sushi Japanese Restaurant
Archway, London
01.2024 - 04.2025
- Welcomed customer warmly and ensured pleasant front-of-house experience.
- Enhanced customer service processes, driving 5% increase in sales and improving overall customer satisfaction.
- Managed reservations, answered calls, and handled takeaway orders.
- Coordinated with kitchen and floor staff to manage table flow efficiently.
- Assisted customers with menu queries and provided recommendations.
- Processed payments accurately and managed cash/card transactions.
- Maintained clean and organized reception area during busy service hours.
Education
MSc in Healthcare leadership -
BPP University
London, United Kingdom 11.2023 - 01.2025
Bachelor of Veterinary Science - Science
Nepal Polytechnic Institute
Bharatpur, Nepal /2014 - /2019
Higher Secondary Education Board - Science
Pokhara United Higher Secondary School
Pokhara, Nepal 2012 - 2014
School Leaving Certificate - Science
Kaski Modernized Academy
Pokhara, Nepal 04.2001 - /2012
Skills
- Person-Centred Care
- Mental health support
- Communication & Interpersonal Skills
- Documentation management
- Team Collaboration
- Health & Safety Compliance
- Customer Service
- Time Management
- Record-Keeping & Confidentiality
Timeline
Care worker
Sycamore Lodge – Minster Care Group Ltd
05.2024 - Current
RECEPTIONIST/CUSTOMER SERVICE
Shinobi Sushi Japanese Restaurant
01.2024 - 04.2025
MSc in Healthcare leadership -
BPP University
11.2023 - 01.2025
School Leaving Certificate - Science
Kaski Modernized Academy
04.2001 - /2012
Bachelor of Veterinary Science - Science
Nepal Polytechnic Institute
/2014 - /2019
Higher Secondary Education Board - Science
Pokhara United Higher Secondary School
2012 - 2014
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