Simone Mahdi
Sheffield,South Yorkshire
Summary
Dedicated professional with expertise in staff training, leadership skills, and customer relations. Proven ability to enhance team performance and improve customer satisfaction. Committed to fostering a positive work environment and driving organisational success.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Duty manager
Triple Point Brewing
Sheffield, South Yorkshire
12.2018 - Current
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Managed front-of-house operations to maintain a high level of service.
- Ensured customer satisfaction with prompt problem resolution.
Bar supervisor
Sentinel Brewhouse
Sheffield, South Yorkshire
05.2016 - 11.2018
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
Bar supervisor
Mitchells & Butlers
Sheffield, South Yorkshire
05.2014 - 05.2016
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
Bar supervisor
Henrys
Sheffield, South Yorkshire
03.2010 - 05.2014
- Increased sales with effective promotional strategies.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Scheduled shifts for staff members for efficient operation of the bar.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
Bar supervisor
The HUBs
Sheffield, South Yorkshire
03.2005 - 04.2010
- Scheduled shifts for staff members for efficient operation of the bar.
- Collaborated with management on club nights, special events and theme nights with a large capacity of guests.
- Overseeing sixty members of student staff.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
Bar Staff/Waitress/Kitchen Porter
Adecco Agency
Sheffield, South Yorkshire
06.2004 - 03.2005
- Helped create a pleasant dining experience, using silver service training.
- Managed table settings for enhanced dining experience.
- Accommodated special event needs, provided customised services for parties.
- Consistently adhered to food hygiene regulations.
- Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
Office Clerk
Aon
Sheffield
06.2001 - 09.2001
- Improved office efficiency by maintaining and updating filing, inventory, mailing, and database systems.
- Provided historical reference by developing and utilising filing and retrieval systems whilst ensuring document control procedures were followed diligently.
- Contributed to team effort by accomplishing related tasks as needed.
Education
BTEC National Diploma - Performing Arts, Drama.
Sheffield College
Sheffield 09.2002 - 06.2004
BTEC National Diploma - Performing Arts
Sheffield College
Sheffield 09.2001 - 06.2002
GCSEs - Maths. English Language
Sheffield College
Sheffield 09.2002 - 06.2003
GCSEs - English Literature
Tapton School
Sheffield 09.2000 - 06.2001
Skills
- Time management
- Team engagement
- Stock control methods
- Point-Of-Sale system proficiency
Accomplishments
Stella Artois UK Draught Master Champion 2012
Certification
First Aid
Fire Safety
The Responsible Sale of Alcohol Level 1
Basic Food & Hygiene
Timeline
Duty manager
Triple Point Brewing
12.2018 - Current
Bar supervisor
Sentinel Brewhouse
05.2016 - 11.2018
Bar supervisor
Mitchells & Butlers
05.2014 - 05.2016
Bar supervisor
Henrys
03.2010 - 05.2014
Bar supervisor
The HUBs
03.2005 - 04.2010
Bar Staff/Waitress/Kitchen Porter
Adecco Agency
06.2004 - 03.2005
BTEC National Diploma - Performing Arts, Drama.
Sheffield College
09.2002 - 06.2004
GCSEs - Maths. English Language
Sheffield College
09.2002 - 06.2003
BTEC National Diploma - Performing Arts
Sheffield College
09.2001 - 06.2002
Office Clerk
Aon
06.2001 - 09.2001
GCSEs - English Literature
Tapton School
09.2000 - 06.2001