Simone Edwards
Sandwell West midlands
Summary
Capable individual passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments.
Strong history of exceptional service in hospitality establishments.
Overview
10
10
years of professional experience
Work History
Bar Staff Member
GreeneKing
11.2021 - Current
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Maximized sales by recommending specialty drinks and menu items to customers.
- Collaborated with team members to ensure smooth service during peak hours.
Waitress
Bella Italia
06.2016 - 09.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Till Worker
Mc Donald’s
03.2014 - 05.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
NVQ Level 1,2 & 3 - Childcare
Sandwell College
West BromwichGCSEs - Maths English Science
Hillcrest Girls School
Bartley Green NVG Level1 &2 - Health & Social Care
Bournville College
NorthfieldSkills
- Drink Preparation
- Cash handling expertise
- Food safety understanding
- Strong multitasking
- Customer service focus
- Team player attitude
- Cleanliness and hygiene
- Outgoing Personality
- Hospitality service expertise
- Professional Service Standards
Timeline
Bar Staff Member
GreeneKing
11.2021 - Current
Waitress
Bella Italia
06.2016 - 09.2021
Till Worker
Mc Donald’s
03.2014 - 05.2016
NVQ Level 1,2 & 3 - Childcare
Sandwell College
GCSEs - Maths English Science
Hillcrest Girls School
NVG Level1 &2 - Health & Social Care
Bournville College
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