Simone Bennett
Yarm,North East
Summary
I am an energetic self-starter and team builder who is passionate about delivering outstanding quality and service. I can navigate high-stress situations and achieve goals on time offering 20 years of experience in public facing industry putting people at the heart of the work I do. Meet job demands and deadlines through diligent work-ethic and dedication to achieving high quality outcomes through leadership and team motivation. Dedicated manager with experience in achieving tangible results and cross-team collaboration. I am proactive and excited to partner with like-minded individuals to achieve goals.
Overview
28
28
years of professional experience
Work History
Detective Chief Inspector
Cleveland Police
Middlesbrough , North Yorkshire
11.2020 - Current
- Met budget targets through responsible planning and resource allocation.
- Planned rotas to maintain high service levels while minimising payroll costs.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Developed team communications and information for meetings.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Collaborated with team members to achieve target results.
- Inspected products and services to comply with quality standards.
- Created plans and communicated deadlines to complete projects on time.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Developed ongoing programmes using good team communication and collaboration.
- Identified issues, analysed information and provided solutions to problems.
Police officer
Thames Valley Police
High Wycombe, Buckinghamshire
10.2004 - 11.2020
- Worked at Constable, Sergeant, Inspector and Chief Inspector rank obtaining detective accreditation at each rank
- Worked in safeguarding, major crime unit, criminal investigation departments and uniform response
- Implemented new projects in a timely and cost effective way
- Introduced projects for hard to reach communities to provide support
- Led change programmes across whole police areas
- Improved performance in line with HMICFRS guidelines
- Managed initial responses to critical incidents in alignment with relevant frameworks by allocating resources to deliver needed services.
- Gathered and carefully analysed digital evidence, promptly reporting critical findings to superiors.
- Developed and maintained relationships with colleagues, communities and partners to drive collaboration across policing and broader public services provision.
- Reviewed and reported on team expenditures to justify spending with allocated budget.
Bar and Restaurant Supervisor
Wetherspoons
Manchester, Greater Manchester
08.2001 - 09.2004
- Addressed diners concerns calmly and professionally, seeking positive resolution for optimised customer satisfaction.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Maintained first-class front-of-house service, enhancing customer experiences and establishment reputation.
- Mentored junior waiting staff, offering encouragement and support to build confident restaurant team members.
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
- Estimated supply requirements based on historical needs and projected business levels.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Maximised employee morale and corrected performance issues according to established standards.
- Set effective employee schedules to maintain coverage during peak times and minimise labour costs.
Beach supervisor
Camp America
Michigan, USA
07.1998 - 09.2003
- Developed timetables for activities, classes and access hours.
- Championed inclusivity, offering something for everyone with balanced mix of events and activities.
- Allocated recreational resources to get maximum value and meet budget goals.
- Coordinated facilities management and maintenance procedures to keep areas functional and professional.
Education
Higher National Diploma - Sports Science
Nottingham Trent University
Lincoln2000
Skills
- Management of serious and complex investigations including kidnap and extortion incidents
- Qualified coach and mentor in both regular and reverse mentoring situations
- Strong communication skills
- Proven track record in collaboration
- Implementation of new projects to engage hard to reach communities
- Implementation of bespoke wellbeing strategies
- Change management
- EDI awareness and implementation
- Problem-solving
- Leadership through transparency, fairness & integrity
Timeline
Detective Chief Inspector
Cleveland Police
11.2020 - Current
Police officer
Thames Valley Police
10.2004 - 11.2020
Bar and Restaurant Supervisor
Wetherspoons
08.2001 - 09.2004
Beach supervisor
Camp America
07.1998 - 09.2003
Higher National Diploma - Sports Science
Nottingham Trent University