Simona Fulgeanu
London
Summary
A human centric transformation leader leveraging experience from leading tech companies to drive strategic pivots and simplify complex industry challenges. Expertise in developing actionable strategies through multidisciplinary AI to enhance business operations and improve customer experiences.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Consulting Account Lead (WPP)
Google
London, United Kingdom
07.2022 - 12.2025
- Dedicated to WPP as a strategic partner in Google's Cloud ecosystem within the Media/Advertising vertical.
- Spearheaded the development of AI capabilities to create value from partnerships across the organisation.
- Activated and led a six workstreams transformation programme to support the new partnership strategy.
- Championed Google's sponsorship of the 1000 strong creative tech apprenticeship programme to innovate the creative industry.
- Established a framework for ideation and prototyping in frontier research collaboration, leveraging cutting-edge AI tools.
- Drove the implementation of a joint go-to-market strategy through an effective GenAI prototyping framework.
- Collaborated on building AI/ML readiness and mentorship as essential components of WPP's talent strategy.
- Accelerated 15 strategic engagements to deliver critical process improvements using Google Cloud's consulting solutions.
Senior Regional Lead, Success Graduate Program UK & CSG Field Enablement Lead
Salesforce
London, United Kingdom
03.2019 - 07.2022
- Line managing, onboarding and transitioning a team of 18 graduates to 13 business units across Customer Success, Strategy and Services, and ensuring business readiness within 5 months. Actively contributed to and optimised the graduate programme framework and methodology for cloud-specific roles, aligning with UK business stakeholders and acting as Subject Matter Expert.
- Driving design and delivery of enablement and upskilling programs for the global Customer Success Group.
Senior Principal Success Manager - FinServ
Salesforce
London
06.2015 - 03.2019
- Managed a portfolio of enterprise FinServ customers including Cigna, LV, Allianz, Zurich, Legal & General, Ashfield Health, Bank of New York Mellon, Funding Circle and acted as trusted advisor at the executive level, strategizing and influencing business value acceleration with Salesforce.
Principal Engagement Manager
ServiceNow
06.2010 - 06.2015
- Ensured successful implementation and deployment of ServiceNow SaaS/Cloud platform at Citi Group, Nationwide, ING, Barclays, GroupM, Linklaters, maintaining optimal relationship with customers, stakeholders and user community.
Project Manager
BMC Software
10.2009 - 06.2010
- Managed Professional Services and partner consultancy teams while fully engaging with customer’s groups both at technical and CxO level throughout solution design, implementation and service transition to BAU.
Project Manager, Professional Services
BMC Software / Tideway Systems
12.2004 - 10.2009
- Responsible for the full lifecycle delivery of BMC’s configuration management software and ITSM solutions to EMEA enterprise customers such as JPMC, Dresdner Kleinwort, ING, BSkyB, Network Rail Merck, GSK, BP, Linklaters, Atkins, Standard Chartered, T-Systems, Brit Insurance, etc.
Consultant
Computer Associates
07.2002 - 12.2004
- Responsible for customer relationship and solution optimisation, Product Manager deputy responsible for the European team activity liaising with development, services and CRM departments.
Localization Engineer
Alpha CRC
07.2000 - 07.2002
- Quality Assurance for localization projects for web and multimedia applications.
Research Fellow
Fundação para a Ciência e Tecnologia
Lisbon
09.1999 - 09.2000
- Comparative research on deictic systems of Latin-based languages
Assistant Lecturer
University of Constanta
07.1995 - 09.1999
- Introduction and full delivery of Portuguese Linguistics curriculum to Classics undergraduates
Education
MA - Classic Studies
University of Bucharest
01.1990 - 01.1995
MA - Linguistics
University of Lisbon
01.1997 - 01.1999
Skills
- AI Transformation
- Strategic Partnerships
- AI Adoption
- Leadership
- Strategic planning
- Change management
Certification
- MIT Artificial Intelligence For Healthcare
- Google Generative AI Leader
- Google Cloud Digital Leader
- PROSCI Certified Change Practitioner
- MIT Digital Transformation: Platform Strategies for Success
- Salesforce Admin and App Builder
- Salesforce Service & Sales Consultant
- Prince 2 Practitioner
- Certified ScrumMaster
- Search Inside Yourself Teacher
- ICF Coach
Volunteering
• Search Inside Yourself Programs for London Secondary Schools - Mentor and Coach
• GoogleToGoogle (G2G) - Mentor and Coach
• Salesforce Coaching Network – SteerCo Member, Mentor and Coach
• Momentum – Kingston Charity for Families with Terminally Ill Children - Tech Platform Implementation and Fundraising
Timeline
Consulting Account Lead (WPP)
Google
07.2022 - 12.2025
Senior Regional Lead, Success Graduate Program UK & CSG Field Enablement Lead
Salesforce
03.2019 - 07.2022
Senior Principal Success Manager - FinServ
Salesforce
06.2015 - 03.2019
Principal Engagement Manager
ServiceNow
06.2010 - 06.2015
Project Manager
BMC Software
10.2009 - 06.2010
Project Manager, Professional Services
BMC Software / Tideway Systems
12.2004 - 10.2009
Consultant
Computer Associates
07.2002 - 12.2004
Localization Engineer
Alpha CRC
07.2000 - 07.2002
Research Fellow
Fundação para a Ciência e Tecnologia
09.1999 - 09.2000
MA - Linguistics
University of Lisbon
01.1997 - 01.1999
Assistant Lecturer
University of Constanta
07.1995 - 09.1999
MA - Classic Studies
University of Bucharest
01.1990 - 01.1995