Stuart Fletcher

Responsible for driving new enterprise business across EMEA, positioning Interact's employee experience and internal communications platform to large organisations across financial services, retail, automotive, healthcare and other enterprise sectors.

Key achievements and responsibilities

• Developed and managed 9 active new business opportunities representing £795,000 in potential annual contract value (ACV), building pipeline within the first few months of joining.
• Lead enterprise discover engagements, indentifying business challenges, stakeholder priorities and commercial opportunities to develop qualified sales pipeline.
• Engaged senior decision-makers across HR, Internal Communications, IT and Operations, positoning solutions around employee engagement, digital workplace transformation and frontline communications.
• Built strategic account plans and targeted outbound prospecting campaigns across key enterprise verticals.
• Collaborated with Sales Development, Solutions Engineering and leadership teams to progress opportunities through discovery, solution evaluation and commercial qualification.
• Applied MEDDIC and consultative selling techniques to navigate complex, multi-stakeholder enterprise buying environments.

• Lead full sales cycle – prospecting, discovery calls, product demonstration.
• Developed sales and marketing strategy to build the UK pipeline and close opportunities.
• Built a £1.5m pipeline by strategically targeting Financial Services, Retail, E-Commerce, Automotive, and Hospitality clients.
• Used MEDDIC approach to keep opportunities on track.
• Analysed market trends and competitor activity to inform and adjust sales strategies effectively.
• Developed and executed strategic sales plans to penetrate new markets and achieve revenue targets.
• Built new business partnerships to drive customer acquisition and generate pipeline.
• Organised and represented the company at industry events and trade shows, expanding network and opportunities.
• Shaped business strategy with compelling vision and data analysis.

• Led cross-functional teams to deliver comprehensive product presentations tailored to the unique requirements of each enterprise account.
• Conducted in-depth market analysis to identify new business opportunities within the enterprise sector.
• Collaborated with marketing and product development teams to create targeted campaigns for enterprise clients.
• Maintained up-to-date knowledge of industry trends and competitor activities to advise clients effectively.
• Managed a portfolio of enterprise accounts, consistently achieving a high rate of account growth and profitability.

Owned and expanded a strategic enterprise portfolio, delivering AI and conversational automation solutions to large-scale organisations undergoing digital transformation.

• Accountable for enterprise account strategy, revenue forecasting and long-term growth planning
• Closed complex AI transformation deals across multiple sectors
• Closed £1.2m largest new business contract
• Delivered 119% average annual quota attainment over five years
• Built executive-level partnerships with C-suite stakeholders, positioning LivePerson as strategic AI advisor
• Led cross-functional deal teams (Pre-Sales, Product, Delivery, Legal) across complex procurement cycles
• Secured multi-year renewals and expansion contracts through value-led consultative approach
• Drove upsell and cross-sell initiatives to increase account profitability and retention
• Led and developed team of 6 (SDRs, CSMs & ADs)

• Educated customers on available processes and services.
• Generated monthly and annual sales reports to determine growth and areas requiring improvement.
• Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
• Monitored sales team performance and provided training to help reach targets.
• Created and directed sales training and development courses to enhance team skills and performance.
• Forecasted product sales and achieved quarterly and annual sales objectives.
• Educated customers on available processes and services to increase sales.
• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.

• Managed portfolio of largest franchised dealer groups across UK
• Drove 15% YoY revenue growth across strategic accounts
• Owned regional forecasting, sales planning and revenue optimisation
• Conducted board-level performance reviews and strategic planning sessions
• Facilitated client meetings, presenting proposals, progress updates, and final results with professionalism.
• Analysed market trends to identify opportunities for business growth and competitive advantage.
• Directed strategic planning and execution of integrated marketing campaigns to meet clients' objectives.

• I was responsible for managing a team of Sales Account Managers
• My daily role would be to ensure any service issues for our customers were being dealt with and resolved, along with the main involvement of setting/ achieving all targets
• Alongside the day to day management of the team I would also be heavily involved in working with the other Sales Managers to ensure our customer base was growing, this was achieved through successful migration of new products to all customers along with building our New Business platform.
• Collaborated with staff to formulate budgets and improve department revenue.
• Applied positive customer service approach to increase sales and satisfaction levels.