Simon Stansfield
Bury,Lancashire
Summary
With almost 30 years of customer service experience within dynamic, fast-paced domestic environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in Service Manager role.
Overview
39
39
years of professional experience
1
1
year of post-secondary education
Work History
Installation engineer
Sky UK limited
Isleworth, Hounslow
06.2010 - Current
- Achieved high customer satisfaction with professional communication during installation projects. since 2023 90% Fiber Optic installations 2010 - 2023 installing and servicing Sky digital products in residential premises
- Manage inventory effectively; ensured availability of essential tools and parts at all times.
- Maintained clean work environment; complied with company's health and safety regulations.
- Increased overall productivity levels with efficient scheduling and timely completion of assigned tasks.
- Handled customer queries professionally; delivered satisfactory resolutions promptly.
Installation & service engineer
Cobra UK limited
Warrington, Cheshire
08.1995 - 06.2010
- Installing Cable telephony and television services into private residential houses, from 1996 - 1997 primarily a service engineer responsible for trouble shooting and resolving disputes and outages
- 1997 - 2010 moved onto the new Sky digital installation, Installing Sky digital into residential and commercial properties, 2006 - 2010 mainly doing business installations
- 2010 company was taken over by BSkyB Group
Telephone PABX Installer
T.E.C.
Stockport, Cheshire
04.1992 - 07.1995
- Installation of PABX telephone exchanges at various sites in the north west , including Tameside town hall, Trafford town hall, HMP Strangeways, Macclesfield District hospital
- Checked all devices post-installation, ensuring optimal operation and customer satisfaction.
- Followed established protocols, adhered to safety regulations at all times.
Radar Technician
HM Armed Forces
Royal Electrical and Mechanical Engineers
02.1986 - 02.1992
- Maintaining the air defense systems of the British Army, served in the Gulf, Cyprus, West Germany and Britain
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
Education
NVQ Level 3 - Electonics, Radar principles
School of Electronic Engineering
Arbourfield, Berkshire 06.1986 - 11.1987
Skills
- Having worked for the past almost 30 years with a multitude of very different customers in a lot of varied and sometimes difficult situations I have always enjoyed very positive feedback and NPS scores
- Patient attitude and a very understanding attitude whilst always being courteous and having excellent product knowledge and problem solving capabilities, whilst never talking down to customers ensures they always feel valued and their individual needs are being looked after in the most professional way
Affiliations
- Having owned several Land Rovers since 2015, I must admit to being a bit of a geek about the vehicles, having been on countless Land Rover experiences, including Scotland and Germany, if any of my customers has any kind of Land Rover on the drive that's guaranteed another 30 minutes on the job, chatting about it,
Timeline
Installation engineer
Sky UK limited
06.2010 - Current
Installation & service engineer
Cobra UK limited
08.1995 - 06.2010
Telephone PABX Installer
T.E.C.
04.1992 - 07.1995
NVQ Level 3 - Electonics, Radar principles
School of Electronic Engineering
06.1986 - 11.1987
Radar Technician
HM Armed Forces
02.1986 - 02.1992
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