Simon Herridge
Watford,Hertfordshire
Summary
- Extensive experience in the automotive industry with a strong understanding of the motor trade. Proven ability to influence and motivate teams to achieve high performance. Demonstrates a methodical approach to managing diverse workloads while consistently meeting deadlines. Skilled in prioritizing tasks to enhance operational efficiency.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work history
Head of Aftersales
Trustford Edgware
09.2024 - 07.2025
- Managing the entire aftersales teams including parts, vehicle technicians and service advisors
- Coach and motivate the team, ensuring their success and career progression
- Monitor performances against agreed targets and budgets
- Analyse areas of performance and weakness & provide guidance, ensuring highest standard of work achieved
- Making sure work is completed at the required time
- Liaise with the brand to maintain standards and develop new process and structure
- Ensuring manufacturer customer satisfaction requirements are met
- Making sure financial targets are achieved
Aftersales Manager
Group 1 Audi (Hatfield and Watford)
08.2007 - 09.2024
- Ensuring highest standard of work achieved
- Making sure work is completed at the required time
- Responsible for team of up to 16 Technicians
- Looking after and overseeing 3 apprentices
- Ensuring manufacturer customer satisfaction requirements are met
- Making sure financial targets are achieved
Service Team Manager
H R Owen BMW Heathrow
07.2001 - 08.2007
- Managing a team of technicians
- Ensuring monthly targets are met, both performance and financial
- Costing and invoicing of jobs
- Workshop loading
- Up selling of additional work
Service Adviser
Sytner City BMW
London
06.2000 - 07.2001
- Meeting and greeting of customers
- Progressing of daily jobs
- Dealing with customer complaints
- Keeping customers updated with the work on their vehicle
Apprentice BMW Technician
Milcars BMW
Watford
08.1996 - 06.2000
- Learning the skills to maintain and repair vehicles
- Maintaining and keeping workshop tidy
Education
BTEC National Certificate - Motor Vehicle Engineering, NVQ Level 2 and 3 Motor Vehicle Engineering
Kingston College
09.1996 - 07.1999
Skills
- Kerridge software proficiency
- Excel expertise
- EVHC management
- Windows operating systems
- Full UK driving licence
- iService job flow management
- Management accounts
References
Available on request.
Timeline
Head of Aftersales
Trustford Edgware
09.2024 - 07.2025
Aftersales Manager
Group 1 Audi (Hatfield and Watford)
08.2007 - 09.2024
Service Team Manager
H R Owen BMW Heathrow
07.2001 - 08.2007
Service Adviser
Sytner City BMW
06.2000 - 07.2001
BTEC National Certificate - Motor Vehicle Engineering, NVQ Level 2 and 3 Motor Vehicle Engineering
Kingston College
09.1996 - 07.1999
Apprentice BMW Technician
Milcars BMW
08.1996 - 06.2000
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